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Options As A Strategic Investment: Fifth Edition

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The market in listed options and non-equity option products provides investors and traders with a wealth of new, strategic opportunities for managing their investments. This updated and revised Fifth Edition of the bestselling Options as a Strategic Investment…
Setting the Table: The Transforming Power of Hospitality in Business

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The bestselling business book from award-winning restauranteur Danny Meyer, of Union Square Cafe, Gramercy Tavern, and Shake Shack Seventy-five percent of all new restaurant ventures fail, and of those that do stick around, only a few become icons. Danny Meyer…
The Administrative Professional: Technology And Procedures

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The Fourth Canadian edition of The Administrative Professional is designed to support students as they develop the knowledge and skills necessary to be competitive and successful in today's office environments. Informed by industry standards, this resource helps…
Competing Against Luck: The Story of Innovation and Customer Choice

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The foremost authority on innovation and growth presents a path-breaking book every company needs to transform innovation from a game of chance to one in which they develop products and services customers not only want to buy, but are willing to pay premium…
Essentials Of Health Information Management: Principles And Practices

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Get in the know and learn in the now with ESSENTIALS OF HEALTH INFORMATION MANAGEMENT: PRINCIPLES AND PRACTICES, FOURTH EDITION! Electronic health records are the norm in health care today, so you must master technology and legislative changes as they come. This…
Legal, Tax and Accounting Strategies for the Canadian Real Estate Investor

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Legal, Tax and Accounting Strategies for the Canadian Real Estate Investor begins and ends with the premise that buying property in Canada can be a smart, safe and successful way to invest your money. However, like most things in life, success requires hard work.…
Customer Relationship Management: Concept, Strategy, And Tools

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This book presents an extensive discussion of the strategic and tactical aspects of customer relationship management as we know it today. It helps readers obtain a comprehensive grasp of CRM strategy, concepts and tools and provides all the necessary steps in…
Advanced Bread and Pastry
Hardcover

|April 4, 2008

$132.95

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Advanced Bread and Pastry, A Professional Approach is a comprehensive guide to bread, viennoiserie, and pastry that is designed for students, professionals, and enthusiasts. Balancing a respect for tradition with modern approaches to method and technique,…
Competitive Strategy: Techniques for Analyzing Industries and Competitors

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Now nearing its sixtieth printing in English and translated into nineteen languages, Michael E. Porter's Competitive Strategy has transformed the theory, practice, and teaching of business strategy throughout the world. Electrifying in its simplicity—like…
Scaling Up: How A Few Companies Make It...and Why The Rest Don't (rockefeller Habits 2.0)

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Winner of the International Book Awards for General Business Winner of the Readers' Favorite International Book Award for Non-Fiction Business It’s been over a decade since Verne Harnish’s best-selling book Mastering the Rockefeller Habits was…
The World Of Customer Service
Paperback

|June 20, 2011

$137.95

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Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This book demonstrates how effective customer services techniques…
Everybody Lies: Big Data, New Data, And What The Internet Can Tell Us About Who We Really Are

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Be prepared for next semester and get set for back to school! Foreword by Steven Pinker Blending the informed analysis of The Signal and the Noise with the instructive iconoclasm of Think Like a Freak , a fascinating, illuminating, and witty look at what the vast…
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