Inside a Secret Software Laboratory: An Ethnographic Study of a Global Software Package Producer by Christine GrimmInside a Secret Software Laboratory: An Ethnographic Study of a Global Software Package Producer by Christine Grimm

Inside a Secret Software Laboratory: An Ethnographic Study of a Global Software Package Producer

byChristine Grimm

Paperback | January 23, 2012

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How does one of the world's biggest Enterprise Resource Planning (ERP) suppliers develop software? How do Oracle, SAP, Microsoft and Co really work? Christine Grimm presents a first-hand account of a social researcher who entered the software laboratory of one of the biggest ERP providers. Presenting an in-depth ethnography on how people act within such labs, she reveals the highly unexpected social character of programming and shows how the vendor reorganizes himself to find new ways to respond to the expectations of the market. Furthermore, the author highlights the informal practices when an ERP system, as a defective or incomplete product, re-enters the supplier's labs. The book provides a window into what happens if bugs are dug up and emotions on both the supplier and customer sides are running high.
Dr. Christine Grimm received her PhD in interdisciplinary research from the University of Edinburgh. She  works as a senior researcher in the research laboratory of a software provider.  
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Title:Inside a Secret Software Laboratory: An Ethnographic Study of a Global Software Package ProducerFormat:PaperbackDimensions:289 pagesPublished:January 23, 2012Publisher:Springer-Verlag/Sci-Tech/TradeLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:3834933864

ISBN - 13:9783834933867

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Table of Contents

Enterprise Resource Planning (ERP) in Social ResearchERP System SupportERP System DevelopmentIntroducing Competing Management Practices