Intercultural Business Communication by Lillian ChaneyIntercultural Business Communication by Lillian Chaney

Intercultural Business Communication

byLillian Chaney, Jeanette Martin

Paperback | December 29, 2012

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Directed primarily toward business majors, this text also provides practical content to current and aspiring industry professionals.


With the globalization of the world economy, it is imperative for current and future managers to be sensitive to the differences they will encounter in intercultural communication. To help make readers aware of these differences, Intercultural Business Communication contains practical guidelines and information on how to conduct negotiations across countries, write business letters in different societies, and includes the general “dos” and “don’ts” in international business.
Title:Intercultural Business CommunicationFormat:PaperbackDimensions:320 pages, 9 × 7 × 0.9 inPublished:December 29, 2012Publisher:Pearson EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0132971275

ISBN - 13:9780132971270

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Table of Contents

1. The Nature of Intercultural Communication

2. Universal Systems

3. Contrasting Cultural Values

4. Cultural Shock

5. Language

6. Oral and Nonverbal Communication Patterns

7. Written Communication Patterns

8. Global Etiquette

9. Business and Social Customs

10. Intercultural Negotiation Process

11. Intercultural Negotiation Components

12. Laws Affecting International Business and Travel

Appendix A: Glossary

Appendix B: Answers to Exercises