Interpersonal Insight: How People Gain Understanding of Themselves and Others in Organizations

Hardcover | June 1, 1995

byManuel London

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Bridging the gap between social and industrial/organizational psychology, Interpersonal Insight offers a practical, engaging introduction to the social cognition processes that lead to "insights" into ourselves and other people, shaping our perceptions and behavior across a variety ofinterpersonal situations--from one-on-one interactions to group negotiations. Combining important research results and over 12 years' experience in human resources and training, Manuel London describes how processes common to interpersonal situations in organizations can be harnessed to help link,integrate, and create more effective human resource programs. In so doing, he details how social information processing affects a person's self-image, behavior, and quality of interpersonal relationships. London proposes a four-step model of insight formation in which a person 1) receives information about oneself and others (called "reflected feedback"); 2) integrates and reconciles the information with other information ("categorization"); 3) interprets the information ("attribution"); and 4)incorporates the outcome into perceptions of oneself and others ("cognitive re-evaluation of self-concept"). "Insight" occurs when an attribution turns into a re-evaluation of oneself or others. London goes on to offer practical suggestions on how human resource programs can be designed to enhanceself- or personal insights and suggests ways to elicit and track employees' reactions to major organizational and career changes while facilitating team development. Packed with case studies and references to the literature, Interpersonal Insight is an important book not only for researchers and professionals in industrial/organizational psychology, but for managers interested in enhancing employee satisfaction and production.

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From Our Editors

Bridging the gap between social and industrial/organizational psychology, Self and Interpersonal Insight offers a practical, engaging introduction to the social cognition processes that shape our perceptions and behavior in a variety of interpersonal situations. Combining important research and years of experience in human resources an...

From the Publisher

Bridging the gap between social and industrial/organizational psychology, Interpersonal Insight offers a practical, engaging introduction to the social cognition processes that lead to "insights" into ourselves and other people, shaping our perceptions and behavior across a variety ofinterpersonal situations--from one-on-one interactio...

Manuel London is at State University of New York, Stony Brook.
Format:HardcoverDimensions:352 pagesPublished:June 1, 1995Publisher:Oxford University Press

The following ISBNs are associated with this title:

ISBN - 10:0195090772

ISBN - 13:9780195090772

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Table of Contents

PART I: Theoretical Perspectives. A Cognitive Model of Insight1. The Meaning of Insight2. Person Perception. Theoretical Perspectives3. Self-Assessment and Self-Image4. Interpersonal Insight5. Perceptual Processes in Giving and Receiving Performance FeedbackPART II: Insight and Important Relationships6. Interpersonal Relationships7. Group Development8. Negotiation ProcessesPART III: Developing Insight9. Insight Induction Techniques in Organizations10. Designing 360 Degree Feedback Processes11. Conclusions and Directions for Research and PracticeResource GuidesA. Outline for a Self-Directed Career Development ProcessB. An Example of a Self-Reflection GuideC. Employee Guided Management and a Sample Survey Feedback ReportD. Outline for a Two Day Career Motivation Developmental Assessment CenterE. Outline for a New Employee Orientation ProgramF. 360 Degree Feedback Methods

From Our Editors

Bridging the gap between social and industrial/organizational psychology, Self and Interpersonal Insight offers a practical, engaging introduction to the social cognition processes that shape our perceptions and behavior in a variety of interpersonal situations. Combining important research and years of experience in human resources and training, Manuel London describes how social information processing can be harnessed to create more effective human resource programs, and how it affects a person's self-image, behavior, and quality of interpersonal relationships. London offers practical suggestions on how human resource programs can be designed to enhance insight and recommends ways to track employees' reactions to major organizational and career changes while facilitating team development.

Editorial Reviews

"Overall, the book is a model of organization. We cannot recall a single instance in which the authors described a concept, theory, or finding and did not tie it either backward or forward to other concepts or applications....London has expended tremendous effort in successfully crafting thisbook into an accessible work....you will do well to have this comprehensive work on your shelves."--Administrative Science Quarterly