Interpersonal Skills In Organizations by Suzanne de JanaszInterpersonal Skills In Organizations by Suzanne de Janasz

Interpersonal Skills In Organizations

bySuzanne de Janasz, Karen O. Dowd, Beth Schneider

Paperback | January 21, 2014

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Title:Interpersonal Skills In OrganizationsFormat:PaperbackDimensions:10.7 × 8.5 × 1.1 inPublished:January 21, 2014Publisher:McGraw-Hill EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:007811280X

ISBN - 13:9780078112805

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Table of Contents

Unit 1-Intrapersonal Effectiveness: Understanding Yourself

Chapter 1: Journey into Self-awareness

Chapter 2: Self-disclosure and Trust

Chapter 3: Establishing Goals Consistent with Your Values and Ethics

Chapter 4: Self-management

Unit 2-Interpersonal Effectiveness: Understanding and Working with Others

Chapter 5: Understanding and Working with Diverse Others

Chapter 6: The Importance and Skill of Listening

Chapter 7: Communicating Effectively

Chapter 8: Persuading Individuals and Audiences

Unit 3-Understanding and Working in Teams

Chapter 9: Negotiation

Chapter 10: Building Teams and Work Groups

Chapter 11: Managing Conflict

Chapter 12: Achieving Business Results through Effective Meetings

Chapter 13: Facilitating Team Success

Chapter 14: Making Decisions and Solving Problems Creatively

Unit 4-Leading Individuals and Groups

Chapter 15: Power and Politicking

Chapter 16: Networking and Mentoring

Chapter 17: Coaching and Providing Feedback for Improved Performance

Chapter 18: Leading and Empowering Self and Others

Chapter 19: Project Management