Interplay: The Process of Interpersonal Communication, Canadian Edition

Paperback | January 8, 2016

byRonald B. Adler, Lawrence B. Rosenfeld, Russell F. Proctor

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Combining contemporary theory and research with relatable, practical advice, Interplay provides students with a solid foundation for understanding interpersonal communication in today's world. This fully updated fourth Canadian edition features a greater emphasis on diversity and culturalinfluences on communication, extended content on social media, and a new section on networking and interviewing. With an emphasis on Canadian cultures, values, and identities throughout, Interplay shows students how they can apply proven communication principles in their personal and professionallives.

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From the Publisher

Combining contemporary theory and research with relatable, practical advice, Interplay provides students with a solid foundation for understanding interpersonal communication in today's world. This fully updated fourth Canadian edition features a greater emphasis on diversity and culturalinfluences on communication, extended content on...

Constance (Connie) Winder has been a faculty member at George Brown College since 1990. She holds a Ph.D in applied psychology and human development from OISE/UT. She is the managing editor of the Ideas Journal, which focuses on emotional well-being in child care, and has authored the previous three Canadian editions of Interplay.

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Interplay: The Process of Interpersonal Communication
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Format:PaperbackDimensions:480 pages, 10 × 8 × 0.61 inPublished:January 8, 2016Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0199009627

ISBN - 13:9780199009626

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Extra Content

Table of Contents

From the PublisherPrefacePart One: Foundations of Interpersonal Communication1. Interpersonal ProcessWhy We CommunicatePhysical NeedsIdentity NeedsSocial NeedsPractical NeedsThe Communication ProcessA Model of CommunicationInsights from the Communication ModelCommunication PrinciplesCommunication MisconceptionsInterpersonal Communication DefinedQuantitative and Qualitative DefinitionsPersonal and Impersonal Communication: A Matter of BalanceInterpersonal Communication and TechnologyCharacteristics of Computer Mediated-CommunicationInterpersonal Communication and Cultural DiversityCultureIntercultural CommunicationInterpersonal and Intercultural CommunicationComparison of Canadian and US CultureAttitudes toward ViolenceTolerance of DiversityRelative Status of Men and WomenCommunication CompetenceCommunication Competence Defined and DescribedCharacteristics of Competent CommunicationSummaryMultiple Choice QuestionsActivitiesDiscussion Questions2. Communication and the SelfCommunication and the Self-ConceptHow the Self-Concept DevelopsSelf-Concept Development in ContextCharacteristics of the Self-ConceptThe Self-Fulfilling Prophecy and CommunicationChanging Your Self-ConceptPresenting the SelfPublic and Private SelvesCharacteristics of Identity ManagementWhy Manage Impressions?How Do We Manage Impressions?Identity Management and HonestyDisclosing the SelfModels of Self-DisclosureBenefits and Risks of Self-DisclosureAlternatives to Self-DisclosureSilence and SecrecyLyingEquivocationHintingThe Ethics of EvasionGuidelines for Self-DisclosureIs the Other Person Important to You?Is the Risk of Disclosing Reasonable?Is the Self-Disclosure Appropriate?Is the Disclosure Reciprocated?Will the Effect Be Constructive?SummaryMultiple Choice QuestionsActivitiesDiscussion Questions3. Perceiving OthersThe Perception ProcessSelectionOrganizationInterpretationNegotiationInfluences on PerceptionPhysiological InfluencesPsychological InfluencesSocial InfluencesCultural InfluencesCommon Tendencies in PerceptionWe Judge Ourselves More Charitably than We Do OthersWe Are Influenced by Our ExpectationsWe Are Influenced by the ObviousWe Cling to First ImpressionsWe Assume Others Are Similar to UsPerceiving Others More AccuratelyPerception CheckingBuilding EmpathySummaryMultiple Choice QuestionsActivitiesDiscussion Questions4. EmotionsWhat Are Emotions?Physiological ChangesCognitive InterpretationsOutward ExpressionNon-Verbal and Verbal ExpressionInfluences on Emotional ExpressionPersonalityCultureBiological Sex and GenderSocial ConventionsSocial RolesFear of Self-DisclosureEmotional ContagionGuidelines for Expressing EmotionsRecognize Your FeelingsChoose the Best LanguageShare Multiple FeelingsRecognize the Difference between Feeling and ActingAccept Responsibility for Your FeelingsChoose the Best Time and Place to Express Your FeelingsManaging Difficult EmotionsFacilitative and Debilitative EmotionsThoughts as a Cause of FeelingsIrrational Thinking and Debilitative EmotionsMinimizing Debilitative EmotionsSummaryMultiple Choice QuestionsActivitiesDiscussion QuestionsPart Two: Creating and Responding to Messages5. ListeningThe Nature of ListeningThe Importance of ListeningListening DefinedReasons for ListeningThe Challenge of ListeningListening Is Not EasyAll Listeners Do Not Receive the Same MessageTypes of Non-ListeningComponents of ListeningHearingAttendingUnderstandingRememberingRespondingTypes of Listening ResponsesSilent ListeningQuestioningParaphrasingEmpathizingSupportingAnalyzingEvaluatingAdvisingWhich Style to Use?SummaryMultiple Choice QuestionsActivitiesDiscussion Questions6. LanguageThe Nature of LanguageLanguage Is SymbolicLanguage Is Governed by RulesLanguage Is SubjectiveLanguage Is Linked to WorldviewThe Influence of LanguageNaming and IdentityCredibility and StatusAffiliation, Attraction, and InterestPowerSexism, Sexual Prejudice, and RacismUses (and Abuses) of LanguagePrecision and VaguenessThe Language of ResponsibilityDisruptive LanguageCulture and LanguageTranslationHigh- versus Low-Context CulturesVerbal Communication StylesGender and LanguageContentReasons for Communicating and Amount of TalkingConversational StyleNon-Sex VariablesSummaryMultiple Choice QuestionsActivitiesDiscussion Questions7. Non-Verbal CommunicationNon-Verbal Communication DefinedCharacteristics of Non-Verbal CommunicationAll Behaviour Has Communicative ValueNon-verbal Communication Is Primarily RelationalNon-verbal Communication Is AmbiguousNon-verbal Communication Is Influenced by Culture and GenderFunctions of Non-Verbal CommunicationRegulatingRepeatingSubstitutingComplementing and AccentingContradictingDeception and Non-Verbal CommunicationHiding DeceitDetecting DeceitTypes of Non-Verbal CommunicationFace and EyesBody MovementTouchVoiceDistanceTerritorialityTimePhysical AttractivenessClothingPhysical EnvironmentSummaryMultiple Choice QuestionsActivitiesDiscussion QuestionsPart Three: Dimensions of Interpersonal Relationships8. Dynamics of Interpersonal RelationshipsWhy We Form RelationshipsAppearanceSimilarityComplementarityRewardsCompetenceProximityDisclosureIntimacy and Distance in RelationshipsDimensions of Intimacy and DistanceInfluences on Intimacy and DistanceCommunication and Relational DynamicsA Developmental Model of Interpersonal RelationshipsDialectical Tensions in RelationshipsCommunicating about RelationshipsContent and Relational MessagesExpression of Relational MessagesCommunication That Keeps Relationships GoingSummaryMultiple Choice QuestionsActivitiesDiscussion Questions9. Communication ClimateWhat Is Communication Climate?How Communication Climates DevelopLevels of Message ConfirmationDefensivenessClimate PatternsCreating Positive ClimatesEvaluation versus DescriptionControl versus Problem OrientationStrategy versus SpontaneityNeutrality versus EmpathySuperiority versus EqualityCertainty versus ProvisionalismTransforming Negative ClimatesSeek More InformationAgree with the CriticSummaryMultiple Choice QuestionsActivitiesDiscussion Questions10. Managing ConflictWhat Is Conflict?Expressed StrugglePerceived Incompatible GoalsPerceived Scarce RewardsInterdependenceInevitabilityFunctional and Dysfunctional ConflictsIntegration versus PolarizationCo-Operation versus OppositionConfirmation versus DisconfirmationAgreement versus CoercionDe-Escalation versus EscalationFocusing versus DriftingForesight versus Short-SightednessPositive versus Negative ResultsIndividual Conflict StylesNon-AssertionIndirect CommunicationPassive AggressionDirect AggressionAssertionWhich Style to Use?Conflict in Relational SystemsConflict RitualsVariables in Conflict StylesGenderCultureMethods of Conflict ResolutionWin-LoseLose-LoseCompromiseWin-WinSteps for the Win-Win ApproachSummaryMultiple Choice QuestionsActivitiesDiscussion QuestionsPart Four: Contexts of Interpersonal Communication11. Communicating with FamilyTypes of Family CommunicationCommunication Between Spouses or PartnersCommunication Between Parents and ChildrenCommunication Between SiblingsElements of Family CommunicationFamilies as Communication SystemsRolesFamily NarrativesModels for Other RelationshipsCommunication RulesEffective Communication in FamiliesStrive for Closeness while Respecting BoundariesStrive for a Moderate Level of AdaptabilityEncourage Confirming MessagesDeal Constructively with Family ConflictSummaryMultiple Choice QuestionsActivitiesDiscussion Questions12. Work, Group, and Team CommunicationCommunicating in OrganizationsFormal CommunicationInformal CommunicationRelationships in Work Groups and TeamsCharacteristics of Groups and TeamsPersonal Skills in Work Groups and TeamsGroup CulturesFace-to-Face and Mediated RelationshipsLeadership, Power, and Influence in Working GroupsTypes of LeadershipTypes of PowerAdvancing Your CareerNetworkingInterviewsSummaryMultiple Choice QuestionsActivitiesDiscussion QuestionsGlossaryReferencesIndex