ISO 9001:2015 improves on the world’s most widely used Quality Management Standard (QMS), reflecting current trends in economics, innovation, technology, business, and customer requirements. Using ISO 9001:2015, organizations can prevent and quickly address quality problems, deliver better customer experiences, and improve both profitability and sustainability.
This guide combines a complete critical explanation of ISO 9001:2015’s contents, as well as indispensable expert guidance for effective implementation. Two members of the Technical Committee that developed ISO 9001:2015 and ISO 9000:2015 show exactly how it affects your organization, so you can efficiently pass audits and gain or maintain registration.
In modular, building-block format, Alka Jarvis and Paul Palmes clearly present each requirement and the value it delivers. They also offer a logical, structured process for applying ISO 9001:2015 to improve product or service quality.
If you have already implemented ISO 9001:2008, the authors identify each key change, so you can locate gaps and plan an efficient migration. Practical appendixes include reusable templates and audit meeting agendas, plus essential information on documentation. Coverage includes
- ISO 9001:2015’s business relevance and role in operational excellence
- Why revisions were necessary, and how they impact and benefit you
- Deepening your understanding of customer/stakeholder needs and expectations
- Scoping your QMS in the context of ISO 9001:2015
- Understanding leadership’s key role
- Identifying risks, opportunities, objectives, resources, and competencies
- Performing operational activities related to planning, control, requirements, design, and development
- Measuring QMS performance
- Addressing non-conformities and analyzing their root causes
- Promoting ongoing improvement
This guidewill be indispensable to every leader and professional concerned with quality, throughout any organization that holds or seeks ISO 9001 certification.