Issues and Crisis Management: Exploring Issues, Crises, Risk and Reputation

Paperback | November 5, 2014

byTony Jaques

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Where issues and crisis management intersect and converge with risk and reputation is one of the most dynamic and challenging areas of management and professional communication. Moreover, the new Process Approach to issue and crisis management reveals that these disciplines are not separateactivities but form part of a continuum of management responsibilities which comprise a comprehensive response to events or developments which threaten organisational reputation or success Issues and Crisis Management: Exploring Issues, Crises, Risk and Reputation introduces and explores eachelement, while at the same time emphasising the relationship between them all.

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Where issues and crisis management intersect and converge with risk and reputation is one of the most dynamic and challenging areas of management and professional communication. Moreover, the new Process Approach to issue and crisis management reveals that these disciplines are not separateactivities but form part of a continuum of man...

Dr Tony Jaques is a consultant specialising in issue and crisis management and lectures in postgraduate programmes at universities in Melbourne, Australia. Since working as Asia-Pacific Issue Manager for an American multinational, he has established an international reputation in the field, with speaking engagements and publications i...

other books by Tony Jaques

Format:PaperbackDimensions:352 pages, 9.65 × 6.69 × 0.68 inPublished:November 5, 2014Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0195529081

ISBN - 13:9780195529081

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Table of Contents

1. Setting the framework2. Issue Management - Development and Tools3. Issue Management - Identification and Prioritisation4. Issue Management - Planning5. Issue Management - Activism6. Crisis Management - Readiness and response7. Crisis Management - Planning8. Crisis Management - International9. Crisis Management - Disasters10. Risk Management - Perception, Hazard and Outrage11. Risk Management - Reputation12. Leadership and the future