ITIL For Beginners: The Complete Beginners' Guide to ITIL by ClydeBank TechnologyITIL For Beginners: The Complete Beginners' Guide to ITIL by ClydeBank Technology

ITIL For Beginners: The Complete Beginners' Guide to ITIL

byClydeBank Technology

Paperback | January 13, 2017

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ITIL, Made Simple!

A comprehensive yet nicely abbreviated alternative to the five multi-thousand page volumes comprising the Information Technology Infrastructure Library (ITIL®). Welcome to ITIL® simplified! 

For over two decades ITIL® has informed the way in which IT delivers services to customers while remaining methodically in-synch with the needs of business. ITIL® best practices have helped business better manage IT assets, cut costs, provide better customer service, improve internal communications and much more. A cottage industry has emerged offering formal ITIL® trainings and certifications. 

IT professionals with ITIL® know-how enjoy a preferred status among hiring managers and executives. Meanwhile, ITIL® consultants regularly show up at the doorsteps of business across the globe committed to revamping underperforming, uncommunicative and non-service oriented IT departments. 

ITIL® For Beginners breaks this robust IT framework down into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase. This beginner-friendly text is easy-to-read and fully accessible to ITIL® newcomers. For IT professionals already familiar with one or more of ITIL®’s lifecycle phases, this book will provide a breadth of context for ITIL®’s summary-level functioning and may be used as a decision-making aid for those considering an in-depth study or certification in a certain area of ITIL®. 

ITIL® For Beginners was reviewed and licensed by Axelos, the government-sponsored publisher of ITIL®. We at ClydeBank Technology, the publishers of ITIL for Beginners, are grateful and excited to be sharing our work on this interesting subject here on Amazon and across a multitude of other distribution channels. 

You'll Learn...

  • The history and inspirations for ITIL®
  • How ITIL® can directly improve the experiences of employees, managers, partners, and customers
  • The mistakes commonly made by beginners when implementing ITIL
  • All of the ITIL Life Cycle Phases, Processes, Sub-Processes, and formal KPIs
  • ITIL®’s real-world application in IT and business
Title:ITIL For Beginners: The Complete Beginners' Guide to ITILFormat:PaperbackDimensions:158 pages, 9 × 6 × 0.34 inPublished:January 13, 2017Publisher:ClydeBank Media LLCLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:1945051337

ISBN - 13:9781945051333

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Table of Contents

Introduction1 - Understanding Service Management;2- The ITIL Service Lifecycle;3 - Service Strategy;4 - Service Design; 5- Service Transition; 6- Service Operation;7- Continual Service Improvement; 8 - ITIL In Action;9 - A Case for ITIL;ConclusionGlossaryAbout ClydeBank