Lead With Hospitality: Be Human. Emotionally Connect. Serve Selflessly.

byTaylor ScottForeword byJon Gordon

April 27, 2021|
Lead With Hospitality: Be Human. Emotionally Connect. Serve Selflessly. by Taylor Scott
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Across all industries and levels of organizations, one key leadership trait inspires and motivates more than any other: hospitality.

We have all encountered inspirational leaders who''ve helped us, taught us, encouraged us, pushed us to get outside our comfort zones, or motivated us to become the best version of ourselves. What is it about their leadership styles that inspires us to do more for our team and our personal and professional growth? 

Turns out, we admire these leaders for the same reasons we love our favorite hotels, resorts, restaurants, or bars: How they make usfeelis essential. Members of today''s workforce—especially millennials and Gen Z—are looking for inspiring environments and work that truly fulfills them. Before anyone is compelled to do anything they first mustfeel. Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry, such as: 

  • Howmaking people feel welcomefosters loyalty and keeps workers engaged with an organization''s purpose
  • Howserving people with empathyandcompassionsparks workers'' highest productivity
  • Howmaking people feel comfortableencourages exploration, curiosity, and discovery while inviting everyone to lean into their creativity 
  • Howmaking people feel significantdrives them to deliver their best work

He also shares specific, practical steps you can take to put these principles into action. Scott shows how toconnect, serve, engage, coach,andinspireyour peers, teams, and even your own leaders.Lead with Hospitalityis a call to action to connect with people on a human level which ultimately inspires teams, organizations, and companies to go to the next level.

Taylor Scott</strong>has a passion for leadership that began at a young age, growing up in Kentucky as a Point Guard on his high school basketball team. He learned the power of influence and persuasion, which all leaders require. Scott has worked for notable brands such as Disney Parks and Resorts, The Cosmopolitan of Las Vegas, Wyn...
Title:Lead With Hospitality: Be Human. Emotionally Connect. Serve Selflessly.
Product dimensions:256 pages, 8.56 X 5.81 X 0.75 in
Shipping dimensions:256 pages, 8.56 X 5.81 X 0.75 in
Published:April 27, 2021
Publisher:BenBella Books
Appropriate for ages:All ages
ISBN - 13:9781950665945

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