Lead with LUV: A Different Way to Create Real Success

Hardcover | November 29, 2010

byKen Blanchard, Colleen Barrett

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Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Its customers were loyal, its employees loved to work there, and it was profitable year after year, for decades. This loving leader began her career as an executive secretary, yet the company's founder chose her to succeed him as president. When asked why, he said, "Because she knows how to love people to success." She is Colleen Barrett, President Emeritus of Southwest Airlines. Lead with LUV is an extraordinary, wide-ranging conversation between Barrett and the legendary Ken Blanchard, author of The One Minute Manager. Drawing on personal experience, Barrett and Blanchard reveal why leading with love is the most powerful way to lead and how it can help you achieve truly amazing levels of performance. Discover:

  • What "love" really means in the organizational context.
  • Why leading with love is not "soft" management!
  • How to use redirection and tough love to handle inappropriate behavior or performance.
  • Why "servant leadership" is love in action, and how to make it work.
  • How to build the compelling vision and culture that sustains leadership with love.

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From the Publisher

Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Its customers were loyal, its employees loved to work there, and it was profitable year after year, for decades. This loving leader began her career as an executive secretary, yet the company's founder chose her to succeed him ...

From the Jacket

 Foreword by Herb Kelleher, Founder of Southwest Airlines   Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Customers were loyal, employees loved to work there, and it was profitable year after year--for decades.   Colleen Barrett began her career as an executive secret...

Ken Blanchard has had an extraordinary impact on the day-to-day management of millions of people and companies. He is the coauthor of several bestselling books, including the blockbuster international bestseller The One Minute Manager and the giant business bestsellers Leadership and the One Minute Manager, Raving Fans, and Gung Ho! H...

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Format:HardcoverDimensions:192 pages, 8.1 × 5.7 × 0.8 inPublished:November 29, 2010Publisher:Pearson EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0137039743

ISBN - 13:9780137039746

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Table of Contents

Foreword     xi

 

What Is Leadership?     2

Celebrating Successes     7

Having Mentors     13

Servant Leadership is Love in Action     21

Understanding Servant Leadership     25

The Triple Bottom Line     28

    Employer of Choice     34

    Provider of Choice     39

    Investment of Choice     51

Making Unions Your Business Partners     58

Citizen of Choice     60

A Compelling Vision     62

    A Significant Purpose     64

    A Picture of the Future     67

    Clear Values     71

What Makes Servant Leadership Work?     94

Defining Love     104

Maintaining a Strong Culture     125

Differences Between Self-Serving and Servant Leaders     131

Final Words     134

Epilogue     144

Endnotes     146

LUV Notes     151

About the Leading at a Higher Level Series     154

About the Authors     157