Leading at a Higher Level, Revised and Expanded Edition: Blanchard on Leadership and Creating High…

Hardcover | September 8, 2009

byKen Blanchard

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From The One Minute Manager to Raving Fans, Ken Blanchard's books have helped millions of people unleash their power and the potential of everyone around them. The Ken Blanchard Companies has helped thousands of organizations become more people-oriented, customer-centered, and performance-driven. Now, in Leading at a Higher Level, Updated Edition, Blanchard and his colleagues bring together everything they've learned about world-class leadership. You'll discover how to create targets and visions based on the "triple bottom line", and make sure people know who you are, where you're going, and the values that will guide your journey. From start to finish, this book extends Blanchard's breakthrough work on delivering legendary customer service, creating "raving fans," and building "Partnerships for Performance" that empower everyone who works for and with you. Updated throughout, this new edition contains two powerful, important new chapters: one on coaching to create higher-level leaders, and another on creating a higher-level culture throughout your organization. It also offers the definitive, most up-to-date techniques for leading yourself, individuals, teams, and entire organizations. Most importantly, it will help you dig deep within, discover the personal "leadership point of view" all great leaders possess-and apply it throughout your entire life.

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From the Publisher

From The One Minute Manager to Raving Fans, Ken Blanchard's books have helped millions of people unleash their power and the potential of everyone around them. The Ken Blanchard Companies has helped thousands of organizations become more people-oriented, customer-centered, and performance-driven. Now, in Leading at a Higher Level, Upda...

From the Jacket

"Leading at a Higher Levelmakes clear that respect and integrity aren't pleasant-sounding options; they are essential criteria for an organization's survival. As inspiring as it is instructive, this book belongs in every leader's core curriculum."Warren Bennis, bestselling author ofLeadersandOn Becoming a Leader "If you want to have a ...

Ken Blanchard has had an extraordinary impact on the day-to-day management of millions of people and companies. His phenomenal bestseller The One Minute Manager®, coauthored with Spencer Johnson, has sold 13,000,000 copies worldwide in 27 languages. Blanchard’s 17 business bestsellers also include Raving Fans, High Five!, and The Secr...

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Format:HardcoverDimensions:384 pages, 9.1 × 5.9 × 1.1 inPublished:September 8, 2009Publisher:Pearson EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0137011709

ISBN - 13:9780137011704

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Table of Contents

Introduction: Leading at a Higher Level by Ken Blanchard     xv

 

SECTION I:  SET YOUR SIGHTS ON THE RIGHT TARGET AND VISION

 

Chapter 1    Is Your Organization High Performing?     3

Don Carew, Fay Kandarian, Eunice Parisi-Carew, Jesse Stoner, and Ken Blanchard

 

Chapter 2    The Power of Vision     17

Jesse Stoner, Ken Blanchard, and Drea Zigarmi

 

SECTION II:  TREAT YOUR CUSTOMERS RIGHT

 

Chapter 3    Serving Customers at a Higher Level     33

Ken Blanchard, Kathy Cuff, Vicki Halsey, and Jesse Stoner

 

SECTION III:  TREAT YOUR PEOPLE RIGHT

 

Chapter 4    Empowerment Is the Key     57

Alan Randolph and Ken Blanchard

 

Chapter 5    Situational Leadership® II: The Integrating Concept     75

The Founding Associates

 

Chapter 6    Self Leadership: The Power Behind Empowerment     91

Susan Fowler, Ken Blanchard, and Laurence Hawkins

 

Chapter 7    Partnering for Performance     105

Fred Finch and Ken Blanchard

 

Chapter 8    Essential Skills for Partnering for Performance: The One Minute Manager®     129

Ken Blanchard and Fred Finch

 

Chapter 9    Coaching: A Key Competency for Leadership Development     149

Linda Miller and Madeleine Homan Blanchard

 

Chapter 10   Situational Team Leadership     165

Don Carew, Eunice Parisi-Carew, Lael Good, and Ken Blanchard

 

Chapter 11   Organizational Leadership     191

Pat Zigarmi, Judd Hoekstra, Ken Blanchard, and Drea Zigarmi

 

Chapter 12   Strategies for Leading a Change     215

Pat Zigarmi and Judd Hoekstra

 

SECTION IV:  HAVE THE RIGHT KIND OF LEADERSHIP

 

Chapter 13   Managing a Successful Culture Transformation     241

Garry Demarest, Chris Edmonds, and Bob Glaser

 

Chapter 14   Servant Leadership     261

Ken Blanchard, Scott Blanchard, and Drea Zigarmi

 

Chapter 15   Determining Your Leadership Point of View     289

Ken Blanchard, Margie Blanchard, and Pat Zigarmi

 

Endnotes     309

Acknowledgments     323

About the Authors     327

Services Available     347

Index     351