LEGENDARY SERVICE: The Key is to C.A.R.E.

LEGENDARY SERVICE: The Key is to C.A.R.E.

Kobo ebook | February 21, 2014

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about

The only book you need to raise customer service to a world-class level—from bestselling author and leadership guru Ken Blanchard

Written as an entertaining customer-service “parable,” I Care—Do You? offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care.

Ken Blanchard is Chief Spiritual Officer of The Ken Blanchard Companies, a global management training and consulting firm he cofounded in 1979.
Victoria Halsey is Vice President of Applied Learning for The Ken Blanchard Companies.
Kathy Cuff is a Senior Consulting Partner for The Ken Blanchard Companies.

Title:LEGENDARY SERVICE: The Key is to C.A.R.E.Format:Kobo ebookPublished:February 21, 2014Publisher:McGraw-Hill EducationLanguage:English

The following ISBNs are associated with this title:

ISBN:9990044270075

Reviews

Rated 5 out of 5 by from Consultant Halifax N.S. Without belabouring the points, this book gets to he heart of the issue that is missed by many organizations. The path identified in this story is one that is well laid out and easy for any organization to follow. To implement however, will take real belief in the essence of the message but the rewards can be significant. This does work and is worth the effort!
Date published: 2014-09-21