Living Service: How to deliver the service of the future today by Marc Silvester

Living Service: How to deliver the service of the future today

byMarc Silvester, Mohi Ahmed

Kobo ebook | December 27, 2012

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Quality service is crucial in today s business world and Living Service shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs.

Living Service provides an insight into the success of Fujitsu, where this new approach is already delivering extraordinary benefits, including: 30% faster deployment of services; 30% greater reliability in service provision; 15% saving on costs. It provides the new competitive weapon, which is set to do for service industries what Toyota s lean production did for manufacturing industries.

Organised into three parts: Mind, Body and Soul, it offers an easy-to-read format and each section is a stepping stone on the way to achieving Living Service.  This book tells the great untold story of how they did it, and how you can do the same.

Details & Specs

Title:Living Service: How to deliver the service of the future todayFormat:Kobo ebookPublished:December 27, 2012Publisher:Pearson Education LimitedLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0273747266

ISBN - 13:9780273747260

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