Lost Knowledge: Confronting the Threat of an Aging Workforce by David W. DeLongLost Knowledge: Confronting the Threat of an Aging Workforce by David W. DeLong

Lost Knowledge: Confronting the Threat of an Aging Workforce

byDavid W. DeLong

Hardcover | August 26, 2004

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Executives today recognize that their firms face a wave of retirements over the next decade as the baby boomers hit retirement age. At the other end of the talent pipeline, the younger workforce is developing a different set of values and expectations, which creates new recruiting and employeeretention issues. The evolution from an older, traditional, highly-experienced workforce to a younger, more mobile, employee base poses significant challenges, particularly when considered in the context of the long-term orientation towards downsizing and cost cutting. This is a solution-orientedbook to address one of the most pressing management problems of the coming years: How do organizations transfer the critical expertise and experience of their employees before that knowledge walks out the door? It begins by outlining the broad issues and providing tools for developing aknowledge-retention strategy and function. It then goes on to outline best practices for retaining knowledge, including knowledge transfer practices, using technology to enable knowledge retention, retaining older workers and retirees, and outsourcing lost capabilities.
David W. DeLong is a research fellow at the Massachusetts Institute of Technology's AgeLab and an adjunct professor at Babson College where he teaches a course on "Leading Change." He has consulted and lectured in many countries and is a widely published writer whose work has appeared in leading journals and magazines.
Title:Lost Knowledge: Confronting the Threat of an Aging WorkforceFormat:HardcoverDimensions:272 pages, 6.18 × 9.29 × 0.79 inPublished:August 26, 2004Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0195170970

ISBN - 13:9780195170979


Table of Contents

Part I: The High Cost of Losing Intellectual Capital1. The Landscape of Lost Knowledge2. Diagnosing Strategic Impacts of Lost Knowledge3. A Strategic Framework for ActionPart II: Evaluating Knowledge Retention Practices4. Developing an HR Infrastructure for Knowledge Retention5. Improving the Transfer of Explicit Knowledge6. Transferring Implicit and Tacit Knowledge7. Applying IT to Capture, Store, and Share Intellectual Capital8. After the Knowledge is GonePart III: Implementing Retention Strategies9. Stemming the Flow of Lost Knowledge: Stories of Early Adopters10. Launching Retention Initiatives: Principles for Action11. Overcoming Organizational Barriers to Knowledge Retention12. Creating the Future: Thinking Strategically About Knowledge RetentionNotesIndex

Editorial Reviews

"...when an employee walks out the door, they are taking with them new types of knowledge that didn't exist a generation agoDeLong's book offers some detailed blueprints for addressing the problem-from making sure your electronic files are not lost on a hard drive to creating programs to keepthe retirees connected to the organizationIt's a fascinating read."--The Concord Journal