Maintenance Benchmarking and Best Practices

Hardcover | June 13, 2006

byRalph Peters

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Over the past decade, companies have redirected their maintenance operational focus from internal cost-cutting to profit-maximization. This approach is referred to as profit centered maintenance. Peters provides maintenance supervisors and managers with a benchmarking/best practices road-map called the Maintenance Operations Scoreboard. The Scoreboard will allow maintenance managers to: a) determine and quantify benefits and savings, b) improve craft productivity and c) define a strategy to improve efficiency and productivity. These things are at the heart of a successful Profit Centered Maintenance organization.The author-devised Maintenance Operations Scoreboard is used to perform over 200 maintenance evaluations in over 5,000 profit centered maintenance organizations. For example, at Honda of America, it was used extensively to direct maintenance strategy. It was later translated into Japanese for presentation to key Japanese executives. Another excellent example is Boeing Commercial Aircraft Inc. Boeing combined elements from this same Scoreboard with their company-wide maintenance goals to develop ‘The Boeing Scoreboard for Maintenance Excellence.’ Over 60 facility maintenance work units, at region, group and team levels, are evaluated at on-site visits using the Scoreboard criteria.

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From the Publisher

Over the past decade, companies have redirected their maintenance operational focus from internal cost-cutting to profit-maximization. This approach is referred to as profit centered maintenance. Peters provides maintenance supervisors and managers with a benchmarking/best practices road-map called the Maintenance Operations Scoreboard...

From the Jacket

A PROVEN PLAN FOR PROFIT- AND CUSTOMER-CENTERED MAINTENANCEDeveloped by a maintenance/manufacturing/facilities manager with almost four decades of direct profit/loss responsibilities, this guide provides benchmarking tools for the successful design, implementation, and validation of a profit- and customer-centered strategy for maintena...

Ralph "Pete" Peters (Raleigh, NC), founder of The Maintenance Excellence Institute and President of Ralph W. Peters and PEOPLE Inc has over 30 years of practical engineering expertise, operations management, and maintenance responsibilities in both the public and private sectors. He is also the author of over 200 articles and publicati...

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Format:HardcoverDimensions:566 pages, 9.1 × 6.2 × 1.3 inPublished:June 13, 2006Publisher:McGraw-Hill EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0071463399

ISBN - 13:9780071463393

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Extra Content

Table of Contents

Preface

Acknowledgments

Introduction

Part 1: Maximizing Maintenance Best Practices with a Profit-Centered Approach

Chapter 1: A Profit- and Customer-Centered Maintenance Strategy

Chapter 2: Key Requirements for Profit- and Customer-Centered Maintenance

Chapter 3: Four Real Maintenance Challenges We All Face

Part 2: Determining Where You Are as a Profit- and Customer-Centered Maintenance Operation: The Scoreboard for Maintenance Excellence

Chapter 4: The Scoreboard for Maintenance Excellence

Chapter 5: Guidelines for Conducting a Scoreboard for Maintenance Excellence Assessment

Chapter 6: Strategy for Developing a Corporate-Wide Scoreboard

Chapter 7: Case Study: The Scoreboard Self-Assessment: Just Do It!

Part 3: Developing Your CMMS as a True Maintenance Business Management System

Chapter 8: Maximizing the Value of CMMS for Profit-Centered Maintenance

Chapter 9: CMMS Functional Requirements That Support the Business of Maintenance

Chapter 10: Case Study: Quantitative and Qualitative Factors for CMMS Selection

Chapter 11: Maximizing Your IT Investment with the CMMS Benchmarking System

Chapter 12: Case Study: Effective CMMS Plus Best Practices: A Powerful Combination for Profit at Argentina's Largest Steel Maker

Part 4: The Profit- and Customer-Centered Maintenance Operation

Chapter 13: Improving Craft Productivity: An Essential Strategy for Profit and Customer Service

Chapter 14: Introducing OCE as a New Buzzword: The Overall Craft Effectiveness (OCE) Factor

Chapter 15: The ACE Team Benchmarking Process: A New Benchmarking Tool

Chapter 16: Profit- and Customer-Centered Best Practices

Chapter 17: Maintenance Quality and Customer Service

Chapter 18: Case Study--Critical Asset Facilitation: A Lesson Learned at Boeing Commercial Airplane Group

Chapter 19: PRIDE in Ownership with Operator-Based Maintenance

Chapter 20: Case Study: Developing an Effective Preventive Maintenance Strategy

Chapter 21: Today's Predictive Maintenance Technology: Key to Continuous Reliability Improvement

Chapter 22: Auto Identification Strategies to Support Maintenance Storeroom Excellence

Chapter 23: Case Study: Planning for Maintenance Excellence in Action at Lucent Technologies

Part 5: Validating Best Practice Results with the Maintenance Excellence Index

Chapter 24: Determine and Quantify Benefits and Gained Value

Chapter 25: Developing Your Maintenance Index to Validate Results

Chapter 26: Nontraditional Return on Investment for Improving Your Maintenance Return on Investment

Part 6: The Journey Toward Maintenance Excellence

Chapter 27: Developing and Implementing a Profit-Centered Action Plan

Chapter 28: Achieving PRIDE in Maintenance

Chapter 29: The Journey Toward Maintenance Excellence: Where Will You Go Now?

APPENDIX A: THE SCOREBOARD FOR MAINTENANCE EXCELLENCE

APPENDIX B: THE CMMS BENCHMARKING SYSTEM

APPENDIX C: CMMS FUNCTIONALITY RATING CHECKLIST

APPENDIX D: CASE STUDY: WHAT DO YOUR CRAFTS THINK ABOUT CMMS?

APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARY

APPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLE

APPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLE

APPENDIX H: ACE TEAM FORMS

APPENDIX I: OEE AND MAINTENANCE 5S FORMS

APPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLE

APPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006

APPENDIX L: COMPARISON OF SCOREBOARDS

INDEX