Management by Measurement: Designing Key Indicators and Performance Measurement Systems

byFiorenzo Franceschini, Maurizio Galetto, Domenico Maisano

Paperback | October 15, 2010

Management by Measurement: Designing Key Indicators and Performance Measurement Systems by Fiorenzo Franceschini
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A world that is changing faster and faster forces companies to a continuous performance monitoring. Indicators give the impression to be the real engine of organizations or even the economy at large. But performance indicators are not simple observation tools. They can have a deep "normative" effect, which can modify organizational behaviour and influence key decisions. Companies are what they measure! The selection of good performance indicators is not an easy process. This monograph focuses on the designing of a Performance Measurement System (PMS), knowing that "magic rules" to identify them do not exist. Some indicators seem right and easy to measure, but have subtle, counter-productive consequences. Other indicators are more difficult to measure, but focus the enterprise on those decisions and actions that are critical to success. This book suggests how to identify indicators that achieve a balance in these effects and enhance long-term profitability.

Title:Management by Measurement: Designing Key Indicators and Performance Measurement SystemsFormat:PaperbackProduct dimensions:242 pages, 9.25 X 6.1 X 0 inShipping dimensions:242 pages, 9.25 X 6.1 X 0 inPublished:October 15, 2010Publisher:Springer-Verlag/Sci-Tech/TradeLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:3642092276

ISBN - 13:9783642092275

Appropriate for ages: All ages

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