Management Communication: Principles and Practice: Principles and Practice

Paperback | January 19, 2007

byMichael Hattersley, Linda McJannet

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Management Communication, 3/e by Hattersley and McJannet offers a comprehensive, well-researched solution to teaching management communication. This text and casebook includes essential coverage of effective writing and speaking principles. It aims to help the reader master the full range of skills required of a successful manager. Most of the eighteen end-of-chapter case studies were developed at Harvard Business School where Dr. Hattersley headed the Management Communication Department and where Dr. McJannet taught (under her married name, Linda McJ. Micheli). The cases put the reader in the role of decision maker and communicator in actual business situations. While the text emphasizes practical communication skills every manager needs to master, it also includes full chapters on electronic communication, corporate ethics, audience analysis, meeting management, giving and receiving feedback, choosing media, style and tone, intercultural communication, and business and the press. The two concluding chapters provide two style manuals, the first on writing and the second on speaking, through the use of graphics and group presentations. Each is designed to be cross-referenced throughout the course and serve as a valuable resource for readers to refer to throughout their careers.

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From the Publisher

Management Communication, 3/e by Hattersley and McJannet offers a comprehensive, well-researched solution to teaching management communication. This text and casebook includes essential coverage of effective writing and speaking principles. It aims to help the reader master the full range of skills required of a successful manager. M...

Format:PaperbackDimensions:312 pages, 9.6 × 7.1 × 0.6 inPublished:January 19, 2007Publisher:McGraw-Hill EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0073525057

ISBN - 13:9780073525051

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Extra Content

Table of Contents

Part 1: Principles of Effective Communication

Chapter 1: Foundations of Management Communication

Chapter 2: Setting Goals

Case: Yellowtail Marine, Inc.

Chapter 3: Audience Analysis

Case: Weymouth Steel Corporation

Chapter 4: Point of View

Case: Smith Financial Corporation

Chapter 5: Message: Content and Argument

Case: Cuttyhunk Bank (A)

Chapter 6: Structure

Case: McGregors Ltd.Department Store

Chapter 7: Choosing Media

Case: The Timken Company

Chapter 8: Style and Tone

Case: Vanrex, Inc.

Part 2: Applications

Chapter 9: Giving and Receiving Feedback

Case: Bailey and Wick

Chapter 10: Managing Meetings

Case: Lincoln Park Redevelopment Project

Chapter 11: Communicating Change

Case: Hammermill Paper Company

Chapter 12: Communicating with External Audiences

Case A: Oxford Energy

Case B: NutraSweet

Chapter 13: Diversity and Intercultural Communication

Case A: Reed-Watkins Pharmaceuticals

Case B: International Oil

Chapter 14: Personal and Corporate Ethics

Case A: Hal of Erhardt & Company: One Audit Senior's Dilemma

Case B: McArthur Place

Chapter 15: Electronic Communication

Case A: The E-Mail Encounter

Case B: Unifone Communications

Part 3: Technique

Chapter 16: Effective Writing

Style manual to be cross-referenced throughout the course

Chapter 17: Effective Speaking

Style manual on speaking, use of graphics, and group presentation to be cross referenced throughout the course

Appendix

Case 16: Dotsworth Press

Case 17: Fair is Fair, Isn't it?