Managing and Motivating Contact Center Employees

Kobo ebook | January 1, 2003

byCarlaw, Malcolm

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Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.

This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.

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$35.39 online
$45.87 list price (save 22%)
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From the Publisher

Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff. This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environm...

Format:Kobo ebookPublished:January 1, 2003Publisher:McGraw-Hill EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0071428925

ISBN - 13:9780071428927

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