Managing Business Process Flows

Paperback | July 21, 2011

byRavi Anupindi, Sunil Chopra, Sudhakar D. Deshmukh

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A structured, data-driven approach to understanding core operations management concepts.

Anupindi shows how managers can design and manage process structure and process drivers to improve the performance of any business process.

The third edition retains the general process view paradigm while providing a sharper, more streamlined presentation of the development of ideas in each chapter–all of which are illustrated with contemporary examples from practice.

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From the Publisher

A structured, data-driven approach to understanding core operations management concepts. Anupindi shows how managers can design and manage process structure and process drivers to improve the performance of any business process. The third edition retains the general process view paradigm while providing a sharper, more streamlined pre...

Format:PaperbackDimensions:360 pages, 9.7 × 7.9 × 0.9 inPublished:July 21, 2011Publisher:Pearson EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0136036376

ISBN - 13:9780136036371

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Table of Contents

PART I: PROCESS MANAGEMENT AND STRATEGY  
Chapter 1: Products, Processes, and Performance
Chapter 2: Operations Strategy and Management
PART II: PROCESS FLOW METRICS
Chapter 3: Process Flow Measures
Chapter 4: Flow-Time Analysis
Chapter 5: Flow Rate and Capacity Analysis
Chapter 6: Inventory Analysis
PART III: PROCESS FLOW VARIABILITY
Chapter 7: Managing Flow Variability: Safety Inventory
Chapter 8: Managing Flow Variability: Safety Capacity
Chapter 9: Managing Flow Variability: Process Control and Capability
PART IV: PROCESS INTEGRATION
Chapter 10: Lean Operations: Process Synchronization and Improvement