Managing Electronic Services: A Public Sector Perspective by Ake GrönlundManaging Electronic Services: A Public Sector Perspective by Ake Grönlund

Managing Electronic Services: A Public Sector Perspective

byAke Grönlund, T. Kauranne, F. Hartkamp

Paperback | June 26, 2000

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This easy-to-read guide to portal/electronic services development will help organizations achieve more proficient project management in developing gateways to electronic services. The presentation discusses the most important challenges and the factors for success, addressing both the electronic services themselves and the gateways to them. While most books address the technical, managerial, or economic issues, Managing Electronic Services adopts an organizational perspective. This approach not only integrates the managerial, technical and economic issues, but also puts them into the context of a customers or users requirements and expectations.
Title:Managing Electronic Services: A Public Sector PerspectiveFormat:PaperbackDimensions:238 pages, 23.5 × 15.5 × 0.02 inPublished:June 26, 2000Publisher:Springer-Verlag/Sci-Tech/TradeLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:1852332816

ISBN - 13:9781852332815

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Table of Contents

To the Reader.- Introduction.- I: The Tale of the Dozen Challenges: Challenge 1: Start Up.- Challenge 2: Thousands of Pages.- Challenge 3: Messy Appearance.- Challenge 4: Parallel Systems.- Challenge 5: Choosing the Future Technical Platform.- Challenge 6: Cross-Departmental Integration of Data Resources.- Challenge 7: Staff Motivation.- Challenge 8: Poor Usability.- Challenge 9: Where is the Payoff?- Challenge 10: What is our Role?- Challenge 11: Where are the Users?- Challenge 12: Managing Administrative Tribes.- Conclusions from the Dozen Challenges.- II: Electronic Service Management: Introduction.- Cities and the Local Information Society.- Conclusions from the Cookbook.- Acknowledgements.- References.- Appendix.