Managing For Quality And Performance Excellence

byJames R. Evans, William M. Lindsay

Hardcover | January 1, 2016

Managing For Quality And Performance Excellence by James R. Evans
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Packed with current examples, cases, and illustrations, market-leading MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 10e focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. Written by experienced leaders in the fields of performance management and quality, the text delivers the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need -- now and throughout your career -- to ensure quality management success.
James R. Evans is Professor Emeritus in the Department of Operations, Business Analytics and Information Systems in the Lindner College of Business at the University of Cincinnati. He has served as president of the Decision Sciences Institute and served for 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige...
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Title:Managing For Quality And Performance ExcellenceFormat:HardcoverProduct dimensions:784 pages, 10.25 X 8.25 X 1.13 inShipping dimensions:784 pages, 10.25 X 8.25 X 1.13 inPublished:January 1, 2016Publisher:South-Western College PubLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:1305662547

ISBN - 13:9781305662544

Appropriate for ages: All ages

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