Managing Hospitality Human Resources With Answer Sheet (ahlei) by Robert H. WoodsManaging Hospitality Human Resources With Answer Sheet (ahlei) by Robert H. Woods

Managing Hospitality Human Resources With Answer Sheet (ahlei)

byRobert H. Woods, Misty Johanson, Michael S. Sciarini

Paperback | May 30, 2012

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Hospitality is a people industry, and this textbook will teach readers how to manage the important human resources who provide services within a hospitality operation. They'll learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity.


Topics include:

  • The impact of the post-recession economy on recruiting, selection, retention, and turnover
  • How companies use social media to learn about job applicants
  • The role of technology in performance appraisals
  • The latest trends in effective incentive programs and industry benefits
  • The changing face of unions and new trends in organizing and collective bargaining
  • Social responsibility and sustainability measures, including what companies are doing (and not doing) right
About the Educational Institute   We Train The Best!   The American Hotel and Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide. The AHLEI meets and excee...
Title:Managing Hospitality Human Resources With Answer Sheet (ahlei)Format:PaperbackDimensions:491 pages, 8.9 × 7 × 1.1 inPublished:May 30, 2012Publisher:Pearson EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0133097129

ISBN - 13:9780133097122


Table of Contents

Employment Laws and Applications

Job Analysis and Job Design

Planning and Recruiting


Orientation and Culture

Training and Development

Evaluating Employee Performance

Compensation Administration

Incentives and Benefits Administration

Labor Unions

Negotiation and Collective Bargaining

Health, Safety, and Employee Assistance Programs

Turnover, Discipline, and Exits

Social Responsibility and Ethics