Managing Information and Knowledge in the Public Sector by Eileen MilnerManaging Information and Knowledge in the Public Sector by Eileen Milner

Managing Information and Knowledge in the Public Sector

byEileen MilnerEditorEileen Milner

Paperback | September 15, 2000

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For the public sector, which is globally the largest employer of people and repository of information, managing information and knowledge is an extremely problematic area to address. The essence of both resources is that they are intangible, their impact and value cannot be measured through traditional accounting methods, yet they are also, paradoxically, where the greatest value and potential for improvement is located. In this book Eileen Milner introduces the reader to the concepts of information and knowledge and explores a variety of tools and techniques which may be usefully adopted in actively managing and developing these resources. Wherever possible real-life public sector case studies and examples are used to illustrate good practice, as well as some of the pitfalls of poor application. Down-to-earth and taking into account the critically important characteristics unique to public services, this will be an illuminating text both for managers and policy makers already working in the public sector and for those considering doing so.
Eileen Milner is a Principal Lecturer in Information Management at the University of North London
Title:Managing Information and Knowledge in the Public SectorFormat:PaperbackDimensions:212 pages, 9.21 × 6.14 × 0.7 inPublished:September 15, 2000Publisher:Taylor and FrancisLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0415204232

ISBN - 13:9780415204231