Managing Reference Today: New Models And Best Practices by Kay Ann CassellManaging Reference Today: New Models And Best Practices by Kay Ann Cassell

Managing Reference Today: New Models And Best Practices

byKay Ann Cassell

Paperback | January 31, 2017

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Reference collections and services have changed considerably in the last three decades. We have moved from all services coming from the reference desk to a more fluid environment where users can be served in person, by phone, email, virtual reference/chat, instant messaging, texting, skyping, etc.Collections have changed too- from print collections, microfilm, microfiche and microcards to e-resources and e-books plus e-research collections in institutional archives.Although we see many libraries still providing traditional services, others have begun to move away from this model and try to develop and offer services and collections which will better serve their user population. With technology changing so fast, users expect to communicate with the library in whatever way they choose. They also want to obtain information with little effort on their part.Managing Reference Today: New Models and Practices. highlights newly developed service models that libraries are developing as well as the way they are handling changing reference collections. . describes new ways of providing reference services and new ideas of how to select and manage reference collections. . Identifies the best practices for meeting the needs of current and future library users in academic, special, and public library settings.
Kay Cassell is presently an Assistant Teaching Professor at the School of Communication and Information, Department of Library and Information Science, at Rutgers University. Her areas of teaching and research include reference services and collection development. Dr. Cassell has been the director of several public libraries and an a...
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Title:Managing Reference Today: New Models And Best PracticesFormat:PaperbackDimensions:172 pages, 8.95 × 5.94 × 0.5 inPublished:January 31, 2017Publisher:Rowman & Littlefield PublishersLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0810892219

ISBN - 13:9780810892217

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Editorial Reviews

With this work, Cassell aims to answer the question we're all asking: given the changing information and research landscape, and many emerging technologies, what can we do better or differently with reference services and reference collections? Using the existing literature and real examples from a variety of libraries in each chapter, Cassell presents useful guidelines to help practitioners rethink reference services and collections. As this work is written by a leader in librarianship and in professional education, it is timely, key reading for professionals.