Managing Supply Chain And Operations: An Integrative Approach by S. Thomas FosterManaging Supply Chain And Operations: An Integrative Approach by S. Thomas Foster

Managing Supply Chain And Operations: An Integrative Approach

byS. Thomas Foster, Scott E. Sampson, Cynthia Wallin

Hardcover | December 24, 2014

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NOTE: You are purchasing a standalone product; MyOMLab does not come packaged with this content. If you would like to purchase both the physical text and MyOMLab search for ISBN-10:  0134110218/ISBN-13: 9780134110219 . That package includes ISBN-10:  0132832402/ISBN-13:  9780132832403 and ISBN-10:  0133972550/ISBN-13:  9780133972559.

For undergraduate and graduate operations management courses.

Smart managers understand that firms do not act alone to produce products and services. The new  Managing Supply Chain and Operations  shows students how and why supply chain and operations management is important to their future careers.


This text takes a balanced approach and, while rigorous, is not solely focused on quantitative material. The authors employ a four-part integrative model throughout the text that ties together the key functions of supply chain, operations, and customer relationship management that focuses on improving, innovating, and integrating in these areas. With cutting-edge material and an up-to-date global approach, this text is filled with scenarios and real-world examples that will prepare today’s students to be tomorrow’ssuccessful managers. 


Fully integrated with MyOMLab, students and instructors alike will benefit from personalized learning and a dynamic set of assessment tools that will help improve performance in the course.

Also available with MyOMLab

MyOMLab is an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students practice what they learn, test their understanding, and pursue a personalized study plan that helps them better absorb course material and understand difficult concepts.

S. Thomas Foster is the Donald Staheli Professor and department chair of global supply chain management at Brigham Young University’s Marriott School of Management. He is an internationally recognized expert in quality and global supply chain management and has experience in manufacturing, financial services, and international oil ex...
Title:Managing Supply Chain And Operations: An Integrative ApproachFormat:HardcoverDimensions:528 pages, 11 × 8.5 × 0.9 inPublished:December 24, 2014Publisher:Pearson EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0132832402

ISBN - 13:9780132832403


Table of Contents

Part 1: Integrating Supply Chain and Operations Management


Chapter 1: Introduction to Supply Chain and Operations Management

1)   Why Are You Studying Supply Chain and Operations Management?

2)   Supply Chain and Operations Management

3)   An Integrative Model for SC&O Management

4)   The Four I’s


Chapter 2: Supply Chain and Operations Strategy

1)   Generic SC&O Strategies and Alignment

2)   SC&O Strategy Process and Content

3)   Competitive Landscape and Porter’s five forces

4)   Supply Chain Strategy

5)   Strategy Execution

6)   Strategic Metrics and Measurements

7)   The Changing Strategic Environment: Globalization, Sustainability, and Innovation


Part 2: Innovating Supply Chain and Operations


Chapter 3: Product and Process Design and Mapping

1)   Process Design

2)   Process Mapping

3)   Product Design

4)   Quality Function Deployment

5)   Green Design


Chapter 4: Service Design

1)   Services and Tangibles

2)   The Key Elements of Service Design

3)   Process Chain Network Tool for Service Design

4)   Planning Service Capacity for Uncertain Demand

5)   Queuing Theory


Chapter 5: Customer Relationship Management

1)   Customer Relationships and Systems

2)   Improving Customer Service

3)   Change Relationships through Servitization

4)   Manage Service Supply Chains


Part 3: Impacting Supply Chain and Operations Performance


Chapter 6: Strategic Sourcing

1)   Origins Of The Purchasing Profession

2)   Effect Of Strategic Sourcing On The Firm

3)   Portfolio Approach To Strategic Sourcing

4)   Strategic Cost Management


Chapter 7: Supply Management

1)   The Supplier Management Processes

2)   Identifying Needs

3)   Supplier Selection

4)   Supplier Development

5)   Providing Feedback: The Supplier Scorecard


Chapter 8: Demand Management and Forecasting

1)   The Art of Demand Management

2)   Time Series Forecasting

3)   Naive Forecasting Methods

4)   Time Series Forecasting Using Regression


Chapter 9: Inventory Management Fundamentals and Independent Demand

1)   Inventory

2)   Inventory Management

3)   Demand Analysis

4)   Inventory Models


Chapter 10: Sales and Operations Planning and Enterprise Resource Planning

1)   Sales And Operations Planning

2)   Capacity

3)   Capacity Planning

4)   Enterprise Resource Planning

5)   Material Requirements Management


Chapter 11: Logistics

1)   The Strategic Importance of Logistics

2)   Fundamental Logistics Trade-Offs

3)   The Five Logistics Processes


Part 4: Improving Supply Chain and Operations Management Performance


Chapter 12: Project Management

1)   Project Management

2)   Project Planning Tools


4)   Gantt Charts with Precedence


Chapter 13: Supply Chain Quality Management

1)   Dimensions of Product and Service Quality

2)   Well-Known Quality Experts

3)   What is Supply Chain Quality Management?

4)   Quality in Services

5)   Quality Tools And Approaches


Chapter 14: Statistical Process Control

1)   Statistical Thinking And Variation

2)   Process Stability  

3)   Variables And Attributes Process Control Charts  

4)   Applying Control Charts

5)   Process Capability


Chapter 15: Lean and Six Sigma Management and Leading Change

1)   What is Six Sigma?

2)   Principles of Lean

3)   Lean Practices

4)   Change Management