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Hired by the world's leading brands to find out what makes their customers tick, Martin Lindstrom spends three hundred nights a year overseas, closely observing people in their homes. His goal: to uncover their hidden desires and turn them into breakthrough…

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The ALL NEW 2017 edition of the Wall Street Journal bestseller Non-Obvious Featuring 15 NEW trends and a recap of more than 75 previously predicted trends! What unexpected insights can a holographic Holocaust survivor and a Japanese film about soy sauce offer us…
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Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service. The Simple Truths of Service is an inspiring true story about Johnny, a very…
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90 MANAGEMENT QUOTES FROM THE WORLD’S BEST THINKERS – THE INTRIGUING, FAST, AND FOCUSED ROUTE TO SUCCESS.   The Little Book of Big Management Wisdom outlines 90 of the greatest management quotations ever. The majority of quotes have been taken…

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Maybe you love exotic and unusual flavors as well as high quality products, and you wish that there was a way for you to make a living selling not just food, but food that you love talking about, tasting, and sharing with others. You have the passion, but you…

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Your journey to success starts here Why Winners Win identifies the crucial elements of business success and provides step-by-step guidance on getting there. Author Gary Pittard shows you why consistent results are the key contributing factor to lasting success,…
Kobo ebook | Spanish

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Esta obra ofrece al lector una orientación teórica y práctica partir de conceptos y herramientas, que ayudarán a las organizaciones, instituciones y empresas a diseñar, implementar y evaluar los procesos de calidad y servicio. En los primeros capítulos el texto…

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A leading behavioral economist reveals the tools that will improve our decision making on screens Office workers spend the majority of their waking hours staring at screens. Unfortunately, few of us are aware of the visual biases and behavioral patterns that…

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Nenhuma pessoa vive, nos dias atuais, sem se relacionar de alguma forma com um profissional de vendas. Ele proporciona o lazer, o bem-estar, a informação, o divertimento, a cultura, a segurança, e tudo mais que cada cidadão necessita para viver no mundo atual.

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Add a Little Sparkle to Your Service In his newest book on innovative service, bestselling author Chip R. Bell focuses on the importance of delivering the “core” of a service experience in a fashion that is value-unique, not just value-added. In his…

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Inhalt Optimieren Sie Ihre Webseiten Keywords (Schlüsselwörter)… Kapitel 1 Suchmaschinen-Optimierung leichtgemacht! Kapitel 2 Wie das ändern eines einzelnen On-Page Optimierungsfaktors, dazu führen kann das Ihr Ranging um mehr als 350 Positionen steigt... Dies…