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Building on the work of Daniel Kahneman ( Thinking Fast and Slow ), Dan Ariely ( Predictably Irrational ), Shaw and Hamilton provide a new understanding of how people behave, explain what it means for organizations who really want to understand their customers,…
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|October 3, 2011

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Beauty is a multi-billion dollar global industry embracing make-up, skincare, hair care, fragrances, cosmetic surgery - even tattooing and piercing. Over the years it has used flattery, seduction, science and shame to persuade consumers that they'll have to…
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|July 3, 2016

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As the digital landscape has changed buyers' habits it's increasingly difficult to reach them early enough in their decision-making process using traditional sales methods. Developing relationships with decision-makers through social networks has become an…
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|April 16, 2010

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Your customers have come a long way since Value-Added Selling was published twenty-five years ago. More knowledgeable, proactive, and price conscious, they regularly scour the Internet for low prices and have come to expect much more for each dollar they spend.…

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|February 19, 2009

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Forget the "pitch": Yesterday's PR techniques just don't work anymore. That's the bad news. Here's the great news: Social Media and Web 2.0 offer you an unprecedented opportunity to make PR work better than ever before. This book shows how to reinvent PR around…
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|September 3, 2016

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The individual consumer now wields more power than ever before, with increased exposure to global cultures and media. This means that customer perception is now critically important and must as such must occupy the heart of any brand. This provides a wealth of…

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This book looks at what goes into localization of advertisements in Indian languages. ‘Ad’apting to Markets discusses the process of localization of advertisements (ads) in different Indian languages and its socio-cultural implications. While doing so, it…

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Advertising plays a key role in defining contemporary culture worldwide, creating a variety of meanings in the minds of consumers. Intrigued by this process, Marcel Danesi—an entertaining and insightful tour guide—decodes the messages woven into the…

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Comment définir une stratégie client claire et adaptée à la situation spécifique de l’entreprise ? Comment motiver les équipes autour de cette relation client ? Quels outils mettre en place afin de mesurer et accroitre le ROI de ces politiques ? Comment faire le…
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|October 7, 2004

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The Bare Bones of Advertising Print Design is an ideal handbook for beginning designers and students of advertising design/layout and desktop publishing. Robyn Blakeman dissects the creative process one piece at a time, giving a step-by-step guide to the use and…

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MySpace, Youtube, StudiVZ und andere Online-Communities sind nach millionen- und milliardenschweren Übernahmen in aller Munde. Was macht diese Communities so erfolgreich? Community Marketing ist die Königsstrategie im Online-Marketing, da kein anderes Instrument…