Moments Of Truth

February 15, 1989|
Moments Of Truth by Jan Carlzon
$13.85 
$21.00 save 34%
Paperback
Earn 69 plum® points
Buy Online
Ship to an address
Free shipping on orders over $35
Pick up in store
To see if pickup is available,
Buy In Store
Not sold in stores
Prices and offers may vary in store

about

The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.

Jan Carlzon was born in Nykoping, Sweden, in 1941. After receiving his M.B.A. from the Stockholm School of Economics in 1967, he joined Vingresor, Sweden's largest tour operator, first as product manager and later as head of marketing. In 1974, when the package-tour business was in a tailspin because of the first energy crisis, he was ...
Loading
Title:Moments Of Truth
Format:Paperback
Product dimensions:160 pages, 8 X 5.31 X 0.36 in
Shipping dimensions:160 pages, 8 X 5.31 X 0.36 in
Published:February 15, 1989
Publisher:HarperCollins
Language:English
Appropriate for ages:All ages
ISBN - 13:9780060915803

Look for similar items by category:

Recently Viewed
|