New Perspectives on Public Services: Place and Technology

Paperback | August 18, 2013

byChristopher Pollitt

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Despite their immense importance for many aspects of public service management, the specific features of places have been largely ignored in recent public management literature. Technologies have received much more attention, but mainly within the specific field of e-government. In this bookChristopher Pollitt puts together a powerful and engagingly-written case for paying much more attention both to place and to technological change, and the interactions between them. The book synthesizes theories and concepts from a range of disciplines and focuses them on the many ways in which public services shape places, and places shape public services. Using extensive and varied original empirical material, it examines the role that new technologies have played in theseinteractions. This theme is traced through internationally comparative studies of central government agencies, hospitals, population registration, and the police. It raises questions about the longer term effects of the increasingly 'virtual' relations between the citizen and government and opens upa new perspective on the organization of our most basic and vital public services.

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From the Publisher

Despite their immense importance for many aspects of public service management, the specific features of places have been largely ignored in recent public management literature. Technologies have received much more attention, but mainly within the specific field of e-government. In this bookChristopher Pollitt puts together a powerful ...

Christopher Pollitt is Research Professor of Public Management at the Public Management Institute, Katholieke Universiteit Leuven. He is author of more than 60 scientific articles and author or editor of more than a dozen scholarly books, including Managerialism and the Public Services, The Essential Public Manager, Public Management ...
Format:PaperbackDimensions:272 pages, 9.21 × 6.14 × 0.07 inPublished:August 18, 2013Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0199677360

ISBN - 13:9780199677368

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Table of Contents

1. Introduction: Where is the Government?2. Theories of Place and Technology: a Review3. Placeshifts: Technologies and the Scale of Change4. Governments as Placemakers: Modalities and Effects5. Capital Flight - Moving Out from the Big City6. Save our Hospital!7. Births, Marriages, Deaths, and Identities8. The Police9. Discussion and ConclusionsAnnex A: Technology, Place and Task (TPT): Brief Summary of a Research Programme

Editorial Reviews

"Unusual approaches and novel analyses are by definition scarce in the social sciences. Christopher Pollitt's new book is a gladly-seen exception" --Professor Michiel de Vries, Radboud University Nijmegen