Offshore Outsourcing of IT Work: Client and Supplier Perspectives

Hardcover | February 1, 2008

byM. Lacity, J. Rottman

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Based on over 200 interviews, this new book provides rich insights and practices on the toughest challenges facing offshore client/supplier relationships.  While many client organizations found benefits to be gained from the offshoring of IT work, others struggled to realize any cost savings or other improvements. How can these mixed experiences be reconciled? The research reveals that offshore outsourcing can deliver on its promises, but only if both clients and suppliers diligently manage the details. In this book, the authors provide specific practices that managers can use, and detailed case studies which illustrate how these practices are embedded and enacted within client and supplier firms.

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Based on over 200 interviews, this new book provides rich insights and practices on the toughest challenges facing offshore client/supplier relationships.  While many client organizations found benefits to be gained from the offshoring of IT work, others struggled to realize any cost savings or other improvements. How can these mixed e...

Dr MARY CECILIA LACITY is Professor of Information Systems and International Business Fellow at the University of Missouri-St. Louis. She was the recipient of the 2008 Gateway to Innovation Award sponsored by the IT Coalition and the Society for Information Management and the 2000 World Outsourcing Achievement Award sponsored by Price...

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Format:HardcoverDimensions:288 pages, 8.5 × 5.51 × 0.04 inPublished:February 1, 2008Publisher:Palgrave Macmillan UKLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0230521851

ISBN - 13:9780230521858

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Table of Contents

Overview of Offshore Outsourcing of IT Work * Offshore Engagement Models * Managing Knowledge Transfer and Protection of Intellectual Property * Managing Offshore Projects * Migration from Tactical to Strategic Outsourcing * Erecting Offshore Captive Centers * Offshore Outsourcing Roles for CIOs, PMOs and Project Managers * Building Social Capital with Suppliers * Future Trends