Offshoring And Working Conditions In Remote Work

Hardcover | June 15, 2010

EditorJon C. Messenger, Naj Ghosheh

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As organizations seek to reduce costs, there has been a growth in service sector offshoring and outsourcing, notably to developing countries. However, despite a burgeoning literature on this phenomenon, little attention has been given to the working and employment that exist in the growing number of business process outsourcing/IT-enabled services' workplaces in developing countries.
 
The authors Ghosheh and Messenger address this by examining and providing an historical context of the development of the industry, with case study analysis in four countries where the industry is large or growing, and give policy advice from employers to policy makers on how the growth of 'good quality' jobs can be ensured as these industries grow and mature around the world.

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As organizations seek to reduce costs, there has been a growth in service sector offshoring and outsourcing, notably to developing countries. However, despite a burgeoning literature on this phenomenon, little attention has been given to the working and employment that exist in the growing number of business process outsourcing/IT-enab...

JON C. MESSENGER is a Senior Research Officer with the Conditions of Work and Employment Programme of the International Labour Organization (ILO), with the lead responsibility for its program on working time and work organization. He specializes in policy research on working time and work organization at the enterprise level, with a p...

other books by Jon C. Messenger

Format:HardcoverDimensions:304 pages, 8.5 × 5.5 × 0.75 inPublished:June 15, 2010Publisher:Palgrave MacmillanLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0230248861

ISBN - 13:9780230248861

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Table of Contents

Introduction
Remote Work from the Perspective of Developed Economies: A Multi-Country Synthesis
Employee Dilemmas in the Indian ITES-BPO sector
Offshored Work in Philippine BPOs
Remote Work in Brazil
Remote Work and Global Sourcing in Argentina
A Comparative Analysis of the Business Environment, Job Quality, and Work Organization in Offshored Business Services
Conclusion: Implications for Government Policies and Company Practices