Online Dispute Resolution: Resolving Conflicts in Cyberspace by Ethan KatshOnline Dispute Resolution: Resolving Conflicts in Cyberspace by Ethan Katsh

Online Dispute Resolution: Resolving Conflicts in Cyberspace

byEthan Katsh, Janet Rifkin

Hardcover | May 23, 2001

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An essential tool for dispute resolution professionals as well as for anyone considering using dispute resolution in their lives and work, Online Dispute Resolution explains the many diverse and unique applications of doing conflict resolution online. The expert authors examine the tremendous growth of online dispute resolution-including its use by eBay and other e-commerce companies-and reveal the enormous possibilities to come, along with the many employment opportunities for practitioners in the field. They show how the online environment will affect the role of those who are concerned with dispute resolution just as it has brought changes to those who practice law, sell stocks, or run for office. For those who see the value of technology as a critical building block in the future of dispute resolution, Online Dispute Resolution will be an indispensable resource.
ETHAN KATSH is professor of legal studies at the University of Massachusetts, Amherst and codirector of the Center for Information Technology and Dispute Resolution. He is the author of Law in a Digital World (1995) and The Electronic Media and the Transformation of Law (1989). During the last ten years, he has worked on many projects ...
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Title:Online Dispute Resolution: Resolving Conflicts in CyberspaceFormat:HardcoverDimensions:240 pages, 9.29 × 6.3 × 0.83 inPublished:May 23, 2001Publisher:WileyLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0787956767

ISBN - 13:9780787956769

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Table of Contents

Preface.

Acknowledgements.

Introduction.

1. The Impact of Cyberspace on Disputes and Dispute Resolution.

2. A Brief History of ODR.

3. Understanding the ODR Process.

4. Introducing the Fourth Party: The Critical Role of Technology.

5. Facilitating Agreement: ODR and Offline Dispute Resolution.

6. How Mediators Can Facilitate "Screen to Screen" Agreement: A Primer for Conflict Resolution Professionals Entering ODR.

Appendix 1: Online Literature and Resources about ODR.

Appendix 2: ODR Programs and Ventures.

Appendix 3: Reed Publishing v. Select Gourmet Foods (Sample Domain Name Dispute Decision)

Appendix 4: SquareTrade Direct Negotiation Process.

Appendix 5: Online Ombuds Office Dispute Transcript.

Editorial Reviews

"At last! The definitive response for those wondering how consumers will fare in the E-commerce world. Practical solutions for creating the 'clean, well-lighted' global electronic marketplace."—Scott Cooper, manager for technology policy, Hewlett-Packard "Online Dispute Resolution by Ethan Katsh and Janet Rifkin, a valuable ODR prime for lawyers, mediators, and business people, will increase in importance with the ongoing rise in global E-commerce, particularly between businesses (B2B)." —Doug Simpson, legal cousnel, Trumbull Services, L.L.C. "This is a pioneering and important book that will have a lasting effect not only on the field of dispute resolution, but on the whole spectrum of E-commerce-related legal and policy issues. The authors' labeling of technology as 'the fourth party' breaks new ground and will shape all further discussions of this topic."—Steve Abernethy, president and ECO, Square Trade, www.squaretrade.com