Operations Management

Paperback | April 1, 2012

byPeter Jones, Peter Robinson

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Presenting an integrated media and text solution to teaching Operations Management! Take this opportunity to provide your students with a new, innovative learning package which clearly demonstrates the relevance of operations to everyday business activities. Allow students to see how core operations theory is applied in real world situations through watching bespoke videoed case materials of interviews and processes tied to each chapter concept. Further reinforce their understanding of key concepts and quantitative techniques by encouraging them tointeract with animated models from the text, seamlessly linked via QR codes. Aware that students taking their first module in Operations Management often have little first-hand experience of a working environment, the authors introduce all the core topics to students in a lively and engaging manner, making OM relevant and meaningful to students new to the subject. Startingfrom students' interactions with operations management, perhaps as a customer or part time employee, the authors guide the readers through the management of operations, before exploring the design techniques and the strategy of OM, thereby mirroring students' future experiences as graduates.Packed full of case material and examples from companies that students can easily relate to such as Domino's, EasyJet, and Ticketmaster, this text challenges the reader to think about real business issues and what they might encounter in their future careers. Real life problems are also used tocarefully explain quantitative data.Links to seminal papers throughout each chapter support and strengthen the theory discussed and encourage readers to carry out their own research into these topics. A unique, lively package makes this core reading for all business students taking an introductory module in operations management.Provided on the Online Resource Centre:For Students:Animated diagrams from the book - accompanied by audio to help explain concepts.Annotated library of links to footage of 'Operations in Action'.Web-based activities.Multiple choice questions.Seminal paper links.Downloadable Flashcard glossary.For lecturers:Bespoke video case material consisting of interviews and processes tied to each chapter. Broken down into 5 minute clips, these can either be shown in relation to a chapter topic, or as a whole film demonstrating how one company utilises many aspects of OM. Customizable PowerPoint slides.Tutor guide.Tutorial activities.Answers to discussion questions.Test bank.

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Presenting an integrated media and text solution to teaching Operations Management! Take this opportunity to provide your students with a new, innovative learning package which clearly demonstrates the relevance of operations to everyday business activities. Allow students to see how core operations theory is applied in real world situ...

Prof. Peter Jones heads up the Hospitality and Food Management Group at the University of Surrey, where for ten years he was the ITCA Chair of Production and Operations Management. He is the author, co-author or editor of twelve textbooks, many of which are in the field of operations management. He also serves as Associate Editor on ...

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Format:PaperbackDimensions:475 pages, 10.43 × 7.68 × 0.07 inPublished:April 1, 2012Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0199593582

ISBN - 13:9780199593583

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Table of Contents

Part A: Understanding Operations Management1. Introduction to Operations Management2. Winning Customers and Competing Effectively3. Operations Processes and Life CyclesPart B: Managing Operations4. Locating, Designing and Managing Facilities5. Managing Supply Chain Relationships6. Managing Materials and Inventory Performance7. Managing Capacity and Demand8. Managing Queuing and Customer Satisfaction9. Managing QualityPart C: Designing and Developing Operations10. Designing Processes11. Designing Jobs and Managing People12. Developing New Products and Services13. Planning for Projects, Crises, and Business ContinuityPart D: Operations Strategies14. Operations Strategy15. Lean and Agile Production16. Innovation and Continuous Improvement17. Internationalisation, Globalisation, and Corporate Social Responsibility

Editorial Reviews

"I find that the case studies appearing in each chapter are certainly one of the strengths of this book, as they are timely, relevant and engaging." --Dr Tolga Bektas, University of Southampton