Organizational Behaviour

Paperback | May 13, 2015

byDipak Kumar Bhattacharyya

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It provides a comprehensive coverage of the fundamental concepts of the subject, which will be useful to postgraduate students as well as practitioners. The book begins with an introduction to organization behaviour and management, evolution of organizational behaviour, organizationalstrategies and policies, organizational structure and systems, personality and its influence on organizational behaviour, and then moves on to the study of attitude and its measurement, emotional intelligence and organizational behaviour, organizational behaviour and group. This is followed by astudy of topics such as conflict management and stress in organizations, organizational behaviour and job design, employee motivation, leadership, power and politics in organizations, and communication and negotiation in organizations. Subsequently, the book covers chapters such as globalization and organizational behaviour, ethics and organizational behaviour, learning organizations, organizational culture, introduction to organizational change, and knowledge management. Finally, the text covers organizational behaviour researchand total quality management and organizational behaviour.

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It provides a comprehensive coverage of the fundamental concepts of the subject, which will be useful to postgraduate students as well as practitioners. The book begins with an introduction to organization behaviour and management, evolution of organizational behaviour, organizationalstrategies and policies, organizational structure an...

Dipak Kumar Bhattacharyya is presently Professor, Organizational Behaviour at Xavier Institute of Management, Bhubaneswar (XIMB). Earlier, he was the Dean of the Indian Institute of Social Welfare and Business Management (IISWBM), Kolkata, and served as the Director of the Institute of Engineering and Management (IEM), Kolkata, and AIM...

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Format:PaperbackDimensions:640 pages, 9.69 × 7.44 × 0.68 inPublished:May 13, 2015Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0199451168

ISBN - 13:9780199451166

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Table of Contents

Preface1. Introduction to organizational behaviour and managementIntroductionNature of managementMeaning of managementDifferent dimensions of managementManagement functions and processesImportant characteristics and features of managementExcellence at Macquarie Bank2. Evolution of organizational behaviourIntroductionPre-classical approachClassical school of thoughtsBehavioural theories Neo-classical approachModern approachesContemporary school of management thoughtsManagement by objectivesThe HP way3. Organizational strategies and policiesIntroductionPrescriptive schoolsDescriptive schoolsStrategy across levelsTactics and strategyStrategy and organizational behaviourAligning strategies to transform peopleExample of strategy and action plan for HRMPolicyStrategic controlOperational control systemsMarico Surviving a fiercely competitive industryAppendix 3.1: Employee leave policy4. Organizational structure and systemsIntroductionDefinitions and principles of organizationTheories of organizationBasic principles of organization or organizingHuman factors in organizingImportant steps in organizingImportance and benefits of organizationTypes of organizationOrganizational structureWhat comes first strategy or structure?Developing an organizational structure or designDynamic organization structure and departmentationOrganizing as part of total management taskDelegation versus decentralizationLine and staff relationsSpan of managementVirtual and networked organizationsDesigning organizations for uncertain environmentThe Chinese dragon and a new organization structure5. Personality and its influence on organization behaviourIntroductionPersonality and organizational behaviourPersonality theoriesDefinition of personalityCharactierstics of personalityDeterminants of personalityPersonality and individual differencesPersonality typesPersonality oppositesJungian types, Myers-Briggs, and the four temperamentsMeasurement of personality traitsSituation versus personality debateBiological approach to personalityLearning perspectives of personalityPhenomenological perspectives on personalityPersonality measurementRelating personality to behaviourPerception and its influence on individual behaviourIndividual behaviour and performanceThinking and the decision-making processImpression managementDabur India Limited Success story of a century old Indian conglomerate6. Attitude and its measurementIntroductionDefinition and conceptsAttitude-behaviour relationshipValues and attitudesAttitudes and organizational behaviourAttitude measurementAttitude surveyHRD and attitudinal changeAccuracy, reliability, and validity scaleManaging work culture transformation7. Emotional intelligence and organizational behaviourIntroductionHistorical roots of emotional intelligenceUnderstanding emotional intelligenceNature of emotional intelligenceUse of emotional intelligence at workUse and abuse of emotional intelligence at workplaceEmotional intelligence, individual behaviour and performanceAssessment of emotional intelligence and competenceManagement of emotionsModels of emotional intelligenceNLP and emotional intelligenceEmotional labourAffective events theoryEmotional intelligence at the workplace8. Organizational behaviour and groupIntroductionImportance of studying groupsDefinitionTypes of groupsTheories of group formationStages of group developmentEffectiveness of groupsDecision making in groupsGroupthinkReasons for joining groupsGroups and organizational cultureModel of team developmentGroup roles and normsGroup dynamicsGroup dynamics at Megasoft9. Conflict management and stress in organizationsIntroductionDefinition and concept of conflictCauses of conflictConflict managementConflict models and strategiesStress in organizationsConflict management processGrievance handlingPrinciples of natural justiceCollective bargaining as conflict resolution strategyConflict management at Supreme IndiaAppendix 9.1: Sample disciplinary policy10. Organizational behaviour and job designIntroductionDefinition and conceptsJob designSteps in job designJob analysis methodsUse of assessment centresApproach for job analysisJob descriptionJob evaluationJob assessmentWork measurementErgonomicsMotion economyHuman engineeringValue analysisCompetency-based approach in job designAmrita SagarAppendix 10.1: Job analysis data sheetAppendix 10.2: Job description and specificationsAppendix 10.3: Competency sets and the evidences required for the job of regional director11. Employee motivationIntroductionMotivation elementsDefinition and conceptImportant objectives of motivationMechanisms of motivationTheories of motivationEmployee counselingDesigning motivational strategiesICBANK Model of employee motivation12. LeadershipIntroductionDefinitions and characteristicsManagement and leadershipFormal and informal leadersSignificance of leadershipLeadership qualitiesOrganizational leadership and environmentFunctions of leadershipLeadership and powerLeadership stylesLeadership attitudesLeadership skillLeadership theoriesWidely acclaimed studies on leadershipGrouping of leadership theoriesEntrepreneurial leadershipLanguage of leadersA leadership case study MOVEFAST13. Power and politics in organizationsIntroductionTheories of powerOrganizational power and controlPower and systems of organizational membershipSources of powerPower and empowerment power to the peopleOrganizational politicsThe fall of Sona Computers14. Communication and negotiation in organizationsIntroductionDefinition and conceptsNature of communicationEffective communicationPsychological and behavioural influence on communicationGroup communicationsCommunication barriersTransactional analysisNegotiationFailed Communication15. Globalization and organizational behaviourIntroductionDefinition and conceptsGlobalization challenges for managing organizational behaviourImpact of globalization on organizational behaviourGlobalization and changing business practices in IndiaSix Sigma, globalization and technological changeInternational organizational behaviourKorean managementAppendix 15.1: WTO brief16. Ethics and organizational behaviourIntroductionDefinitions and conceptsCode of ethics and code of conductTest of ethical decision makingStakeholders and ethical organizationsBuilding ethical culture in organizationsPerception versus behavioural issues and ethicsWhat are values?Ethics of productionEthics of intellectual property rights, knowledge, and skillsInternational business ethicsDimensions of business ethicsConflicting interestEthics of leadership17. Learning organizationsIntroductionCharacteristics of learning organizationSteps for developing a learning organizationImplementation strategies for learning organizationsModel of learning organizationLearning cycleDesired behavioural changes for learning organizationsDialogue and the learning organizationWhy learning organizations workLearning orientationsLearning curveT-Mobile Intensifying the learning gain18. Organizational cultureIntroductionDefinition and conceptOrganizational culture and organizational behavioural practicesManaging corporate culture changesOrganizational culture and organizational climateOrganizational culture from global perspective in the context of globalizationMerger and acquisition and impact on corporate cultureHofstedes cultural orientation modelApplications for the culture in the workplaceOrganizational structureManaging change in Tata Consultancy Services Ltd19. Introduction to organizational ChangeIntroductionDefinitions and conceptsTheories on organizational changeNeeds for organizational changePhilosophy of organizational changeSteps to successful changeOrganizational transitionDifferences between organizational change, transformation, and renewalChange triggersKey elements for success in organizational changeOrganizational change tipsTroubleshooting tips for organizational changeOrganizational change through training and developmentGeneric change or transition modelsTypes of changeSystems thinking and changeChange management strategiesPersonal construct psychology and organizational changeABC technique and organizational changeChange equationIntegrative approach to organizational changeRole of organizational change consultantsCommon drawbacks in implementing organizational changeNavigating change: Lessons from HUL20. Knowledge ManagementIntroductionDefinition and conceptsIntegral components of knowledge managementBenefits of knowledge managementBuilding a knowledge organizationKnowledge management strategyKnowledge-strategy linkStrategic knowledge management in Indian organizationsIndian companies and knowledge managementKnowledge management and resource-based competitive advantageCatalysts for knowledge management practices in organizationsKnowledge management and organizational behaviourReengineering AIMA through knowledge management21. Organizational behaviour researchIntroductionBasic conceptsEthical issues in OB researchTools and techniques of OB researchFraming of hypothesesData types and preparation for analysisSome uncommon data collection methods for OB researchProcessing and coding of dataAnalysis and interpretation of dataMeta-analysisQualitative research considerationsRichOvernight Financial Services22. Total quality management and Organizational behaviourIntroductionTQM and the operating environment of organizationsISO standards and TQM systemsTeams and teamworkOrganizational behaviour and TQMOB and Six Sigma practicesInnovative customer service at EMC CorporationIndex