Organizational Communication

Paperback | January 1, 2010

byAlan Jay Zaremba

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Organizational Communication, Third Edition, provides a lively, engaging overview of the principles and practices of organizational communication. Using familiar, real-world examples and interviews with actual practitioners that help students connect theory to practice, Alan Jay Zarembailluminates themes of systems, culture, power, and skills and demonstrates how they relate to organizational communication and organizational communicators.Fully updated and revised throughout, the third edition features: * Expanded treatment of theoretical foundations * Greater focus on how gender, culture, diversity, globalization, and power impact communication networks * Streamlined coverage of written and oral communications * Substantially updated discussions of intercultural communication; crisis communication; communication auditing; emerging careers for organizational communication practitioners; new technologies; social networking; and ethical issues (with more emphasis on feminist perspectives)Highly accessible and student-friendly, Organizational Communication also offers more illustrations, hands-on practice, and pedagogical features than any other text in its market: * "Case Studies" boxes open each chapter with relevant, real-world scenarios of organizational communication. Questions at the end of each box get students making connections. * "Practitioner Perspectives" boxes--found at the end of each chapter--present interviews with women and men in many roles in different organizations. * "Ethical Probes" boxes ask students to consider moral problems and respond to questions about organizational communication issues. * "Apply the Principles" boxes challenge students to apply principles to a potentially pressing situation. * Extensive review features include the opening "Chapter in a Nutshell," summary "Toolboxes," and varied exercises that encourage group and role play. Featuring a thoughtful balance of theory and practice, Organizational Communication, Third Edition, provides students with the skills necessary to succeed in a world where communication forms the basis of all organizational activity.

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From the Publisher

Organizational Communication, Third Edition, provides a lively, engaging overview of the principles and practices of organizational communication. Using familiar, real-world examples and interviews with actual practitioners that help students connect theory to practice, Alan Jay Zarembailluminates themes of systems, culture, power, and...

Alan Jay Zaremba is Associate Professor of Communication Studies at Northeastern University.

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Format:PaperbackDimensions:336 pages, 9.2 × 7.5 × 0.7 inPublished:January 1, 2010Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0195379047

ISBN - 13:9780195379044

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Extra Content

Table of Contents

Each Chapter opens with a "Chapter in a Nutshell" summary. Each Chapter ends with "Summary: A Toolbox," Review and Discussion Questions, and Group/Role Play exercises.PrefacePart 1: Foundations1. Organizational Communication: An IntroductionCase 1.1: Communicating with ChuckCommunication and Organizational SuccessCommunication is CentralCommunication is a Pervasive ActivityOrganizational Communication is MultidimensionalMisconceptions about Organizational CommunicationDefining TermsDefining Factors: Skill, Networks, Culture, and PowerText FeaturesPractitioner Perspective: Craig Ingraham, Vice President and Senior Counsel2. Management Theory and Organizational CommunicationCase 2.1: Communicating to a New StaffDemystifying TheoriesSymbiotic Theory: What is Symbiosis and Symbiotic Theory?Classical Theory of ManagementThe Hawthorne StudiesTheory X and Theory YPractitioner Perspective: Duane Vild, Complex Warden for State of ArizonaDepartment of Corrections; Bureau Administrator, Department of Corrections3. Theoretical Foundations: Systems, Culture, and PowerCase 3.1: Sales Department, Service Department, and Customers BackgroundSystems TheoryCultural TheoryCritical TheoryApplying Symbiotic TheoryPractitioner Perspective: Robert Peterkin, Former School Superintendent4. Ethics and Organizational CommunicationCase 4.1: Lying to Rachel AdamsExamining EthicsEthical Decisions and Organizational CommunicationIs Honesty Overrated?The Normalization of DevianceMoral ConflictStrategic AmbiguityAssessing Attitudes toward Ethical CommunicationMaking Ethical DecisionsPractitioner Perspective: Victoria Kohlasch, Managing Director of MarketingPart 2: Communication in a Complex System5. Managing InformationCase 5.1: Communicating Tasks, Policy, Recognition, and CultureInformation and OrganizationsSelecting Media OptionsSocial MediaKnowledge ManagementHuman Needs: The Human MomentInformation Needs and Selecting Media: A RecapPractitioner Perspective: Gordon Rudow, CEO6. Communication NetworksCase 6.1: Internet Development, CCS, and CustomersWhat are Communication Networks?Types of Communication NetworksLocation: External and Internal networksFormality: Formal and Informal networksDirection: Upward, Downward and Horizontal networksPractitioner Perspective: Mike Armani, Vice President for Marketing and Communication7. Culture, Climate, and Organizational CommunicationCase 7.1: The Elan CorporationClimate and CultureOrganizational CultureRelationship between Climate and CultureCulture, Communication, and AssimilationLeadershipEmotional IntelligenceConclusion: Credibility and Human ValuesPractitioner Perspective: Governor Michael Dukakis8. Meetings and Teams: Conflicts and InterventionsCase 8.1: Gerald Sweeney and the Regular Wednesday MeetingsThe Phenomenon of MeetingsPrimary and Secondary TensionCounterproductive Group TendenciesInterventionsMaking Interventions WorkPractitioner Perspective: Gail Hunter, Vice President in Events and Attractions, National Basketball AssociationPart 3: Contemporary Issues9. Intercultural Communication and the OrganizationCase 9.1: Rando Systems Expands InternationallyWhy Study Intercultural Communication?What Do We Mean by Culture?Intercultural Communication in Organizational ContextsPractitioner Perspective: Steve MacLeod, Senior Vice President10. Crisis CommunicationCase 10.1: The Nuance GroupOrganizations and Crisis CommunicationCrisis Communication PlanningProactive Crisis CommunicationSteps to Crisis Communication PlanningImage Restoration TheoryRecurring Counsel for Crisis CommunicatorsPractitioner Perspective: Jason Vines, Vice President for Communication11. Assessing Organizational Communication QualityCase 11.1: STIG: Perspectives of a StafferWhat is a Communication Audit?Audit Qualities and ComponentsReporting ResultsPractitioner Perspective: Angela Sinickas, Founder and President12. Careers in Organizational CommunicationCase 12.1: What Can I Do With This?Communication as Critical to SuccessWhat Jobs Are Available?Preparing for the Job MarketPractitioner Perspective: Marcia Meislin: OwnerNotesCreditsIndex