Organizational Resilience: How Learning Sustains Organizations in Crisis, Disaster, and Breakdown

Hardcover | April 21, 2015

byD. Christopher Kayes

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In the age of knowledge, organizations survive and thrive only when they learn. All too often, when organizations are confronted with novel or changing situations, the process of learning breaks down and the result is catastrophic. In Organizational Resilience: How Learning SustainsOrganizations in Crisis, Disaster, and Breakdown, D. Christopher Kayes explains why all organizational leaders should be concerned about learning and the dire consequences that may ensue if they are not. Kayes draws on the foundational ideas of philosopher John Dewey, then connects this philosophy to contemporary studies on learning, management, and organizations. Through a wide range of examples from the realms of government, finance, engineering, healthcare, and commercial air travel, he describeshow learning can help organizations weather crises and outlines specific ways that leaders can learn from their experience.The first comprehensive review of how learning sustains organizations in challenging times, Organizational Resilience is essential reading for crisis managers, disaster-recovery team leaders, continuity-of-operations planning professionals, emergency-management professionals, and leaders at alllevels who want their organizations to thrive.

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In the age of knowledge, organizations survive and thrive only when they learn. All too often, when organizations are confronted with novel or changing situations, the process of learning breaks down and the result is catastrophic. In Organizational Resilience: How Learning SustainsOrganizations in Crisis, Disaster, and Breakdown, D. C...

D. Christopher Kayes is Professor of Management at the George Washington University School of Business. During his tenure as Interim Dean of the School of Business, he led the organization's financial turnaround. He is the author and coauthor of several books.

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Format:HardcoverDimensions:192 pages, 9.29 × 6.3 × 0.91 inPublished:April 21, 2015Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0199791058

ISBN - 13:9780199791057

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Table of Contents

PrefaceIntroduction: Learning as the Source of ResiliencePart I: Experience as the Source of Learning in Organizations1. Learning from Experience2. The Structure of Learning in Organizations3. Learning versus Performance in the Air France Flight 447 DisasterPart II: The Breakdown of Learning4. A Review of Failure in Organizations5. From Failure to the Breakdown of Learning6. How Optimism and Positive Thinking Can Limit Learning7. Goal Setting as an Unlikely Threat to Learning8. Experience and Decision MakingPart III: Building Resilience through Learning9. Case Study: Learning From the Search for Weapons of Mass Destruction in Iraq10. Revisiting the Universal Dilemma of Learning in Policy, Government, and Organizational Culture11. Building Learning in OrganizationsReferencesIndex