Outsourcing Global Services: Knowledge, Innovation and Social Capital

Hardcover | August 15, 2008

byIlan Oshri, Julia Kotlarsky, Leslie P. Willcocks

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This book provides in-depth insights into the practices that lead to success in outsourcing global services. Written by internationally acclaimed academics, it covers best practices on IT outsourcing, business process outsourcing and netsourcing. This book is a must read for any practitioner, academic or student concerned with global sourcing.

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This book provides in-depth insights into the practices that lead to success in outsourcing global services. Written by internationally acclaimed academics, it covers best practices on IT outsourcing, business process outsourcing and netsourcing. This book is a must read for any practitioner, academic or student concerned with global s...

ILAN OSHRI is an Associate Professor of Strategic Management, Rotterdam School of Management Erasmus, the Netherlands. He holds a PhD in Strategic Management and Technological Innovations from Warwick Business School, UK. His main research interest lies in the area of learning, knowledge management and innovation in global teams. His ...

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Format:HardcoverDimensions:304 pages, 9.55 × 6.37 × 1.06 inPublished:August 15, 2008Publisher:Palgrave MacmillanLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0230206670

ISBN - 13:9780230206670

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Table of Contents

Exploring Relationships in Information Systems Outsourcing: A Typology of IS Outsourcing Relationships- Stefanie Jahner and Helmut Krcmar
Offshore Middlemen: Transnational Intermediation in Technology Sourcing- Volker Mahnke, Jonathan Wareham and Niels Bjorn-Andersen
IT Outsourcing From a Client Perspective: Exploring Client Developments and their Impact on Supplier Capabilities- A.G. Plugge, G.M. Wijers and R.W. Wagenaar
Operational Capabilities Development in Mediated Offshore Software Services Models- Sirkka L. Jarvenpaa and Ji-Ye Mao
Integrated Collaboration Across Distributed Sites: The Perils of Process and the Promise of Practice- Gary C. David, Donald Chand, Sue Newell and João Resende-Santos
Successful Knowledge Transfer within Offshore Supplier Networks: A Case Study Exploring Social Capital in Strategic Alliances- Joseph W. Rottman
Risk, Anxiety, and the Production of Comfort/ Trust in the Context of Globalized Modes of Working: The Case of an Ireland-India IS Offshoring Relationship- Séamas Kelly and Camilla Noonan
Requirements Analysis in Offshore IS Development: Remote Bridging of Differences in Understandings- Paul C. Van Fenema, Vinay Tiwari and Paul W.L. Vlaar
Global Expertise and Quality Standards in ICT Offshore Projects- Esther Ruiz Ben
Step by Step: The Development of Knowledge Transfer and Collaboration in a Nearshore Software Development Project- Michaela Wieandt
Managing Dispersed Expertise in IT Offshore Outsourcing: Lessons from Tata Consultancy Services- Ilan Oshri, Julia Kotlarsky and Leslie Willcocks