Package: The Administrative Professional: Procedures And Skills (including Coursemate Printed…

Paperback | February 7, 2012

byPatsy Fulton-calkins, Diane Blaney

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Maintaining a focus on preparing students for all levels of the office environment, the second Canadian edition of The Administrative Professional: Procedures and Skills provides in-depth coverage of the technological changes currently impacting the Canadian workplace. This text is designed to develop the knowledge and skills necessary for success in today's office environment in key areas such as communication, human relations, and time and stress management.

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Maintaining a focus on preparing students for all levels of the office environment, the second Canadian edition of The Administrative Professional: Procedures and Skills provides in-depth coverage of the technological changes currently impacting the Canadian workplace. This text is designed to develop the knowledge and skills necessary...

Format:PaperbackDimensions:368 pages, 10.88 × 8.5 × 0.5 inPublished:February 7, 2012Publisher:Nelson College IndigenousLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0176648380

ISBN - 13:9780176648381

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Table of Contents

Part OneThe Workplace and YouProfessional ProfileChapter 1: Entering the Workforce and Becoming a ProfessionalChapter 2: Managing and Organizing Yourself Chapter 3: Working Ethically Chapter 4: Mastering TechnologyPart TwoCommunication - The Key to Your Success Professional ProfileChapter 5: Improving Communication SkillsChapter 6: Creating and Preparing Business DocumentsChapter 7: Developing Effective PresentationsPart ThreeAdministrative SupportProfessional ProfileChapter 8: Using Telecommunications and Workplace Collaboration ToolsChapter 9: Handling Mail and Reprographics Chapter 10: Maintaining Financial Records Chapter 11: Managing Records Chapter 12: Developing Customer Focus Chapter 13: Planning and Organizing Meetings and Other Events Chapter 14: Arranging Business TravelPart FourPlanning for Your FutureProfessional ProfileChapter 15: Seeking Employment Chapter 16: Becoming a Virtual Assistant Chapter 17: Leading with ConfidenceGlossaryEndnotesIndex