This step-by-step guide reflects 20 years of teaching and training managers and supervisors the most practical and positive approach to conducting performance evaluations and the duties associated with managing performance. This book is a collection of tools and methods, as well as a guide for those who are looking for new, more effective ways to manage performance. Supervisors, managers, and executives across the world are using these tools to facilitate better employee communication, improve performance, and to ensure better documentation of employee performance. "Think About It" boxes: Ask the reader to apply the concepts to their real life situations and/or organizations./Case Studies: Present a practical application and dilemma for the reader to consider./Performance Checklist: Provides a summary of the key action items presented in the chapter./Performance Management Example Forms: Illustrate the phases of the performance management cycle. Provides reader with a frame of reference. KEY An excellent resource for Human Resource Directors, Human Resource Analysts, Training Managers/Directors, Chief Learning Officers, Education Specialists, Organizational Development Managers, Supervisors of all types, Officer Managers, Administrative officers or for those looking for new, more effective ways to manage performance. Also appropriate for use in corporate or government organization training programs as a textbook or as a self-study tool.