PBX Systems for IP Telephony

Paperback | May 15, 2002

byAllan Sulkin

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Calling all-- * telecom managers * datacom managers with voice responsibilities * Call Center managers * VoIP implementers * network integrators * product and service developers * industry analysts "Clear and precise analysis and discussion of PBX system design and capabilities.Allan Sulkin has a unique ability to explain complex systems in easily understandable terms."-- Joe Licata, President, Siemens Enterprise Networks "A welcome addition to the bookshelf for anyone interested in theevolving IP-PBX system. Voice and data communications managers alike will greatly benefit from this text."-- Michael Thurk, Avaya, Group Vice President - Systems "Allan Sulkin's solid expertise and critical insight has been a valuable resource for the telecommunications community for over20 years. He is uniquely qualified to articulate the very complex subject of PBX and IP telephony."-- Kanji Suzuki, former EVP of NEC America and current president and CEO of NEC Infrontia, Inc. The most efficient (and economical) ways to bring enterprise communication systems into the Digital Age are in this guide, written by the foremost analyst in the markret space. In PBX Systems for IP Telephony,Allan Sulkin--consultant and advisor to Avaya, Siemens, Cisco, NEC, Alcatel and other world-class companies--evaluates technologies, markets, and best practices for enterprise voice systems, messaging, and customer contact centers. The heart and brains of your communications network, the PBX (Private Branch Exchange) can be the vital link--or the missing link--that interfaces businesses and their customers. This guide, from the recognized expert in telephony systems, provides answers. Whether you need to IP-enable a PBX system for a small business, make complex choices for the advanced call center, or gain the expertise to integrate a variety of communication systems into a state-of-the-art foundation for your e-business vision, PBXSystems for IP Telephonyshould be your first choice. Here's why: * No one knows PBX systems and markets better than the author, and no one is betterat explaining them * This comprehensive resource supplies nuts-and-bolts information on costs, performance, risks, and other real-world considerations difficult to research * You get insights into the potentialstrengths and weaknesses of next-generation PBX systems * You'll consult the consultant to the system designers for practical advice on systems that fit your needs and your future * There's no more business-aware or user-friendly guide anywhere to converging your voice systems with your IP-based data systems When it comes to the PBX, the question often seems to be "Who's job is it anyway?" With this guidebook, you'll be ready to take the responsibility--and get the credit.

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From the Publisher

Calling all-- * telecom managers * datacom managers with voice responsibilities * Call Center managers * VoIP implementers * network integrators * product and service developers * industry analysts "Clear and precise analysis and discussion of PBX system design and capabilities.Allan Sulkin has a unique ability to explain complex syste...

From the Jacket

Calling all--* telecom managers* datacom managers with voice responsibilities* Call Center managers* VoIP implementers* network integrators* product and service developers* industry analysts"Clear and precise analysis and discussion of PBX system design and capabilities. Allan Sulkin has a unique ability to explain complex systems in ...

Allan Sulkin is the founder of the TEQConsult Group, which advises enterprise communications providers on product development for customer premises . He is widely acknowledged as the foremost expert in PBX (private branch exchange) and ACD (automatic call distribution) communications systems today. His clients include Cisco, Lucent, Si...

other books by Allan Sulkin

PBX Systems for IP Telephony: IP Telephony for Customer Premises
PBX Systems for IP Telephony: IP Telephony for Customer...

Kobo ebook|Dec 1 2001

$69.79 online$90.55list price(save 22%)
Format:PaperbackDimensions:487 pages, 9.2 × 7.3 × 1.35 inPublished:May 15, 2002Publisher:McGraw-Hill EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0071375686

ISBN - 13:9780071375689

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Extra Content

Table of Contents

Enterprise Communications Systems Today

Evolution of the Digital PBX, 1975-2000

PBX Call Processing Design

PBX Switch Network Design

PBX Traffic Engineering Analysis

PBX Common Equipment

Introduction to IP-PBX Systems

VoIP Standards and Specifications

Converged IP-PBX System Design

Client/Server IP-PBX System Design

LAN/WAN Design Guidelines for VoIP

PBX Cabling Guidelines

PBX Voice Terminals

PBX Networking

PBX Systems Management and Administration

Appendix 1: Call Processing Feature/Function Glossary

Appendix 2: PBX Cost and Pricing Issues

Appendix 3: An IP-PBX RFP Example

Appendix 4: PBX System Feature & Function Matrices