Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More…

Paperback | June 7, 2011

byLawrence Polsky, Antoine Gerschel

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THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement—and prevent it from spreading into an uncontrollable fire.

Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with:

  • A micromanaging supervisor
  • An underperforming employee
  • A peer's disruptive work habits
  • Unreasonable or unethical customer requests
  • Abrupt, rude, and unprofessional coworkers

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From the Publisher

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEConflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement—and prevent it from spreading into an uncontrollable fire.Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs...

Lawrence Polsky and Antoine Gerschel are managing partners at PeopleNRG, a consultancy firm in Princeton, NJ, that leads teams through change. They are the authors of Perfect Phrases for Communicating Change.

other books by Lawrence Polsky

Perfect Phrases for Communicating Change
Perfect Phrases for Communicating Change

Kobo ebook|Feb 19 2010

$12.19 online$15.75list price(save 22%)
Format:PaperbackDimensions:176 pages, 8 × 5.1 × 0.4 inPublished:June 7, 2011Publisher:McGraw-Hill EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0071756167

ISBN - 13:9780071756167

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