Perfect Phrases for Customer Service, Second Edition

Paperback | December 1, 2010

byRobert Bacal

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THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.

Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:

  • Defusing bad situations before they get worse
  • Handling complaints patiently and professionally
  • Satisfying customers and increasing sales
  • Building long-term relationships with important customers

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From the Publisher

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.Perfect Phrases for C...

Robert Bacal is the author of Managing Performance and The Complete Idiot's Guide to Consulting, and he runs the management website work911.com.

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Format:PaperbackDimensions:256 pages, 8 × 5.1 × 0.6 inPublished:December 1, 2010Publisher:McGraw-Hill EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0071745068

ISBN - 13:9780071745062

Customer Reviews of Perfect Phrases for Customer Service, Second Edition

Reviews

Rated 3 out of 5 by from Good insights - delicate subject Author does a good job explaining customer service situations and a customer friendly way of approaching and handling the situation.
Date published: 2013-07-30