Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling…

Paperback | September 6, 2007

bySusan Benjamin

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Perfect Phrases for the Right Situation, Every Time

Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

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From the Publisher

Perfect Phrases for the Right Situation, Every TimeWhether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

From the Jacket

The Right Phrase for Every Situation…Every TimeNo matter where you work or what you do, you're bound to run into “colorful characters” who can make your job challenging. No question-learning to deal with them will prove critical to your success in the workplace. That's why you need this all-purpose reference of ready-to-use phrases to ...

Susan F. Benjamin is a communications consultant and the author of 5 books, including Words at Work. Her articles on language-related issues have appeared in USA Today, Philadelphia Inquirer, and New York Daily News.

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Format:PaperbackDimensions:224 pages, 8 × 5.1 × 0.5 inPublished:September 6, 2007Publisher:McGraw-Hill EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0071493042

ISBN - 13:9780071493048

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Customer Reviews of Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalitie

Reviews

Rated 1 out of 5 by from Don't waste your money! I have dealt with many difficult people in my career and will probably continue to meet challenges. I thought this book would give me an insight on how to handle them - or find the perfect phrase. This book is unrealistic and in many cases would actually make the situation worse. I should have read a few pages at the book store - I would have realized right away this was not a book to buy.
Date published: 2009-02-16