Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalitie by Susan BenjaminPerfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalitie by Susan Benjamin

Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling…

bySusan Benjamin

Paperback | September 6, 2007

Pricing and Purchase Info

$14.02 online 
$14.95 list price save 6%
Earn 70 plum® points
Quantity:

In stock online

Ships free on orders over $25

Available in stores

about

Perfect Phrases for the Right Situation, Every Time

Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

Susan F. Benjamin is a communications consultant and the author of 5 books, including Words at Work. Her articles on language-related issues have appeared in USA Today, Philadelphia Inquirer, and New York Daily News.
Loading
Title:Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling…Format:PaperbackDimensions:224 pages, 8 × 5.1 × 0.5 inPublished:September 6, 2007Publisher:McGraw-Hill EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0071493042

ISBN - 13:9780071493048

Reviews

Rated 1 out of 5 by from Don't waste your money! I have dealt with many difficult people in my career and will probably continue to meet challenges. I thought this book would give me an insight on how to handle them - or find the perfect phrase. This book is unrealistic and in many cases would actually make the situation worse. I should have read a few pages at the book store - I would have realized right away this was not a book to buy.
Date published: 2009-02-16