Perfect Phrases for Documenting Employee Performance Problems: Hundreds of Ready-to-Use Phrases for…

Paperback | June 8, 2005

byAnne Bruce

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Whether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has the tools for precise, effective business communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides:

  • Ways to enhance customer service in any business
  • Dialogues and scripts to practice interactions with customers or employees--tailorable to any industry or company culture
  • The best answers to a wide range of interview questions
  • Tips for documenting performance issues and conducting face-to-face reviews

    This quick-reference tool is perfect for managers who need to find effective ways to document performance problems and then be able to offer practical, helpful feedback to those individuals.

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From the Publisher

Whether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has the tools for precise, effective business communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invalua...

From the Jacket

Includes sample scripts for every situationThe Right Phrase for Every Situation...Every TimePerformance reviews are among the most powerful and effective tools that a manager can use to motivate employees. But let's face it. Discussing and documenting a coworker's performance can set off a powder keg of personal emotions and defensive ...

Anne Bruce travels the globe as a popular speaker, author, and workplace coach specializing in employee performance and development, motivation, and leadership. She also hosts her own radio program in several major media markets called Anne Bruce Life Coach.

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Format:PaperbackDimensions:175 pages, 8 × 5 × 0.35 inPublished:June 8, 2005Publisher:McGraw-Hill EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0071454071

ISBN - 13:9780071454070

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