Perfect Phrases for Office Professionals: Hundreds of ready-to-use phrases for getting respect…

Paperback | July 1, 2011

byMeryl Runion, Susan Fenner

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THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

As an office professional, you are the point person for critical day-to-day activities. That means effective communication with your manager and internal and external stakeholders is key to the success of your office and organization.

Perfect Phrases for Office Professionals has hundreds of ready-to-use phrases for any situation you’re likely to face. From defining your role in the office to promoting interdepartmental communication to getting the credit you deserve, this handy, quick-reference guide provides the most effective language to:

  • Establish a quality relationship with your manager
  • Clarify and manage assignments
  • Get results without formal authority
  • Handle customer complaints like a pro

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From the Publisher

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEAs an office professional, you are the point person for critical day-to-day activities. That means effective communication with your manager and internal and external stakeholders is key to the success of your office and organization.Perfect Phrases for Office Professionals has hundr...

Meryl Runion, CSP, is the founder of SpeakStrong, Inc. Susan Fenner, Ph.D., is the manager of Education and Events at the International Association of Administrative Professionals (IAAP).

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Format:PaperbackDimensions:176 pages, 8 × 5 × 0.48 inPublished:July 1, 2011Publisher:McGraw-Hill EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:007176674X

ISBN - 13:9780071766746

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Extra Content

Table of Contents

Best Foot Forward

Conversations about Communication

Establish and Implement Procedures

Clarify Job Expectations

Clarify and Manage Assignments

Career Management

Multiple Managers

Managing Managers

Create Positive Culture

Professionalism and Empowerment

Speak on a Manager's Behalf