Performance Management

Hardcover | January 10, 2012

byHerman Aguinis

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Discover where the real success in business can be found.

 

What makes some businesses more successful than others? The answer: people. Organizations with motivated, talented employees that offer outstanding customer service are more likely to pull ahead of the competition. Performance Management is the first text to emphasize this key competitive advantage, showing readers that success in today’s globalized business world can be found, not in technology and products, but in an organization’s people.

 

The third edition includes updated and current information, and features over forty new cases.

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From the Publisher

Discover where the real success in business can be found.   What makes some businesses more successful than others? The answer: people. Organizations with motivated, talented employees that offer outstanding customer service are more likely to pull ahead of the competition. Performance Management is the first text to emphasize this ke...

Format:HardcoverDimensions:336 pages, 9.2 × 7.1 × 1 inPublished:January 10, 2012Publisher:Pearson EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0132556383

ISBN - 13:9780132556385

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Table of Contents

PART I: STRATEGIC AND GENERAL CONSIDERATIONS   

Chapter 1: Performance Management and Reward Systems in Context   

Chapter 2: Performance Management Process   

Chapter 3: Performance Management and Strategic Planning   

PART II: SYSTEM IMPLEMENTATION   

Chapter 4: Defining Performance and Choosing a Measurement Approach   

Chapter 5: Measuring Results and Behaviors   

Chapter 6: Gathering Performance Information   

Chapter 7: Implementing a Performance Management System   

PART III: EMPLOYEE DEVELOPMENT   

Chapter 8: Performance Management and Employee Development   

Chapter 9: Performance Management Skills   

PART IV: REWARD SYSTEMS, LEGAL ISSUES, AND TEAM PERFORM-ANCE MANAGEMENT   

Chapter 10: Reward Systems and Legal Issues   

Chapter 11: Managing Team Performance