Performance Measurement of an Internal Service Team: Design and Implementation of a Balanced Scorecard by Silvan Lehner

Performance Measurement of an Internal Service Team: Design and Implementation of a Balanced…

bySilvan Lehner

Kobo ebook | January 11, 2016

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Master's Thesis from the year 2014 in the subject Business economics - Controlling, grade: 5.2, University of Basel, course: Department of Controlling and Accounting, language: English, abstract: In 1992, Kaplan and Norton developed the balanced scorecard framework, which has since become one of the most influencial performance measurement systems available. This concept has been successfully adopted by various businesses to overcome the shortcomings of classical performance evaluation tools. This paper addresses the design and implementation of a balanced scorecard for an internal service organisation, whereby specific characteristics of the support team are analysed beforehand to develop a suitable performance measurement system.
Title:Performance Measurement of an Internal Service Team: Design and Implementation of a Balanced…Format:Kobo ebookPublished:January 11, 2016Publisher:GRIN PublishingLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:3668121702

ISBN - 13:9783668121706

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