Personal Conflict Management: Theory and Practice

Paperback | June 16, 2009

bySuzanne Mccorkle, Melanie Reese

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Personal Conflict Management utilizes a modernized theory/skill approach to interpersonal conflict, placing equal emphasis on the theoretical and practical.

Supporting the notion that there is not one correct approach to conflict management, and utilizing the authors¿ shared experiences as mediators and organizational facilitators, this text demonstrates the value of collaborative models for resolving conflict and the necessity and benefits in understanding competitive approaches. Through the inclusion of both competitive and cooperative theories, the authors present contrasting perspectives of conflict management.

Beginning with an introduction to conflict, the text examines the major approaches and theories of conflict management. Following a discussion of the causes and variables which exist within conflicts, the skills necessary for conflict management are analyzed, including listening, the ability to seek information, the importance of understanding personality types and behavior patters, negotiation, and conflict assessment. The final two sections of the text take the reader beyond the basics, exploring the difficulties encountered in conflict management, the aftermath to a conflict, and conflicts in context, applying the theoretical concepts to everyday situations.

Written in an academic yet reader-friendly style, this textbook is enjoyable and thought-provoking for both students and instructors. Case studies, examples, essay suggestions, discussion questions, etc support an interactive environment that optimizes learning opportunities. Instructors will find these features useful in the development of classroom discussions and assignments, while students will benefit from the opportunity to examine their own conflict behavior and enhance their skills in conflict management.

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From the Publisher

Personal Conflict Management utilizes a modernized theory/skill approach to interpersonal conflict, placing equal emphasis on the theoretical and practical. Supporting the notion that there is not one correct approach to conflict management, and utilizing the authors¿ shared experiences as mediators and organizational facilitators, thi...

From the Jacket

Personal Conflict Managementutilizes a modernized theory/skill approach to interpersonal conflict, placing equal emphasis on the theoretical and practical. Supporting the notion that there is not one correct approach to conflict management, and utilizing the authors' shared experiences as mediators and organizational facilitators, this...

Suzanne McCorkle, Boise State University Melanie J. Reese, Boise State University

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Format:PaperbackDimensions:360 pages, 9.25 × 7.5 × 0.75 inPublished:June 16, 2009Publisher:Taylor and FrancisLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0205499880

ISBN - 13:9780205499885

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Extra Content

Table of Contents

Section I: Interpersonal Conflict Causes and Patterns
Chapter 1: Conflict in Everyday Life
Chapter 2: Major Approaches to Conflict Management
Chapter 3: Competitive and Cooperative Approaches
Chapter 4: Causes of Conflict
Chapter 5: Interpersonal Conflict Variables
Section II: Conflict Management Skills
Chapter 6: Listening and Seeking Information
Chapter 7: Styles and Behavior Patterns
Chapter 8: Negotiation
Chapter 9: Conflict Assessment
Section III: Beyond the Basics
Chapter 10: Difficult People and Bullies
Chapter 11: Moving Beyond Self Help
Chapter 12: Managing the Aftermath: Anger, Apology, Forgiveness, and Reconciliation
Section IV: Conflict in Context
Chapter 13: Family Communication and Conflict
Chapter 14: Conflict at the Workplace
Chapter 15: Conflict and Society
Appendices
A: A Six Step Method for Managing the Difficult Person Encounter
B: The University Chain of Command
C.: The Meeting Manager
S Essential Skills to Prevent and Moderate Conflict
D: A Lifetime of Predictable Conflicts
E: Sample Mediation Case
F: Media and Family Conflict
Glossary

References

Index