Phone Skills for the Information Age by Dorothy A. MaxwellPhone Skills for the Information Age by Dorothy A. Maxwell

Phone Skills for the Information Age

byDorothy A. Maxwell

Paperback | February 24, 2005

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This five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today's increasingly complex business environments. The text includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.
Title:Phone Skills for the Information AgeFormat:PaperbackDimensions:152 pages, 10.8 × 8.4 × 0.3 inPublished:February 24, 2005Publisher:McGraw-Hill EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0073017272

ISBN - 13:9780073017273

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Table of Contents

Communicating Positively

Making Phone Calls

Handling Incoming Phone Calls

Handling Special Types of Calls

Servicing the Customer on the Phone

Using Phone-Related Equipment & Technology